Assistant Property Manager

Legend Management Group•Laurel, MD

12d•Onsite

About The Position

Legend Management Group is seeking an Assistant Property Manager to support all community operations and activities to achieve goals. This role involves administrative and organizational duties such as communicating with residents, collecting rent, bookkeeping, organizing community tours, and coordinating with the service team. The Assistant Property Manager will work at the apartment community and report to the Property Manager. The company has a mandatory COVID-19 vaccination policy.

Requirements

Customer service or sales/marketing experience
Supervisory experience
2+ years of multi-family property management experience
Knowledge of applicable laws

Nice To Haves

Bachelor's degree (preferred)
Equivalent experience to a Bachelor's degree
Proficiency in RealPage, OneSite, YieldStar

Responsibilities

Create exceptional experiences by responding promptly to inquiries and creating personalized follow-up by email, phone, text, or video to enhance the customer experience.
Establish a positive relationship with both internal and external customers.
Encourage and help develop and/or oversee team members.
Collect rents, deal with late payments, monitor/reduce delinquency.
Assist with financial performance by looking for ways to maximize revenues and reduce expenses.
Manage the leasing process from the first point of contact to move in.
Attract new residents through advertising, recording video tours of all vacant units, conducting lease tours in person or virtually, and encouraging referrals.
Oversee and manage all leads in the lead management system and follow up using Legend's best practices.
Use market and competitor knowledge to lead leasing meetings.
Prepare all sales administrative reports.
Monitor service requests and communicate with service team and residents to assure concerns are resolved adequately.
Coordinate and participate in resident retention program and renewal process.
Actively engage in corporate outreach with existing corporate preferred employers.
Identify and develop new relationships and opportunities through in-person visits and frequent communication touch-points.
Actively conduct outreach to local businesses.
Together with Property Managers and leasing team, organize, and conduct resident events.
Consistently post engaging content to social media accounts.
Create engaging resident communication such as flyers, newsletters, and videos.
Adopt and practice new leasing innovations as they are introduced by Legend.
Demonstrate behaviors that cultivate a positive work culture.
Commit to professional development, stay up-to-date with industry trends and changes, and attend training.