Assistant Property Manager, Squire Village

VESTA MANAGEMENT CORPORATION•Manchester, CT

1d•Onsite

About The Position

Vesta Management is seeking to hire an affordable housing experienced, results driven, customer service focused Assistant Property Manager to support operations at Squire Village in Manchester, CT. The ideal candidate will have experience with affordable housing programs such as LIHTC and Section 8, takes pride in their work, and genuinely cares about creating a positive experience for our residents. Join our team and be a part of Vesta’s success story!

Requirements

Associates degree or equivalent experience, plus an additional 2 years of related experience/ proven track record in similar function, i.e., occupancy, leasing, APM role.
Experience with site based affordable housing programs strongly preferred if applicable.
COS and/or CPO Certification strongly preferred.
Multilingual skills strongly preferred and sometimes required, based on property needs.
Ability to use and communicate through email required.
Previous customer service experience.
Strong computer skills: including MS Office suite, Outlook, and property management software, Yardi strongly preferred.
Successful completion of a background check and drug screening required.
Valid Driver's License and clean driving record required.

Nice To Haves

Experience with affordable housing programs such as LIHTC and Section 8
COS and/or CPO Certification
Multilingual skills

Responsibilities

Assisting and supporting Property Manager and support staff in achieving maximum occupancy and collections at the property.
Communicating and collaborating with site staff to ensure that all site compliance and financial administrative procedures are met.
Assuming the role of person in charge when a Property Manager is not present.
Fostering a positive, active and collaborative relationship with residents, communities, and associated agencies.
Assisting and supporting Property Manager in the coordination and processing of compliance and financial administration, leasing, resident retention, and maintenance and safety.
Keeping reception area clean with professional surroundings.
Answering and directing incoming calls to the appropriate team member and ensuring proper follow up when the appropriate team member is unavailable.
Listening and addressing resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensuring they receive a response regarding our action/inaction.
Greeting, introducing, welcoming and conveying benefits of the property to prospective residents and visitors.
Coordinating leasing to include interviewing prospective residents and assessing their needs and qualifications.
Securing a completed welcome card and/or application from the prospective resident.
Entering prospective resident information into the property data system.
Scheduling application intakes, interviews, processing and preparation of applications, and their distribution.
Accompanying prospective residents to apartments, discussing size and layout, terms of lease, and available facilities.
Qualifying prospective residents, based on property program requirements and the tenant selection plan.
Coordinating and maintaining a healthy applicant waiting list to ensure future maximization of occupancy.
Calculating rent, based on property program/procedures or rent schedule.
Completing appropriate lease forms/documents and collecting reservation deposit (if applicable), security deposit, and initial or prorated rent.
Handling marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation with a focus on converting leads into rentals.
Conducting marketing surveys and regularly reviewing traffic reports, sharing trends with Property Manager.
Assisting with and attending resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.) and property-issued communications/notices (i.e., bad weather, emergency, etc.).
Gathering, preparing, and executing lease renewals, and intake, preparing, and processing interim recertification, annual recertification and other documentation as required by local, state and federal agencies.
Securing all required applicant and resident signatures, for administrative processes.
Maintaining accurate record of all resident transactions/ certifications and processing timely (interim certifications, move-in/move-outs, etc.).
Managing the collections, depositing and posting of all rent and late fees/charges, delinquencies, late notices and evictions as assigned by management.
Managing and ensuring all Housing Assistance Payments, including special claims are requested and received as applicable.
Notifying management of and processing necessary legal action of resident non-payment or non-compliance.
Processing information in property management software regularly, i.e.., work orders, certifications, deposits and all pertinent resident documentation.
Ensuring that an apartment, a model, or any aspect or amenity of the community meets Vesta quality standards and expectations prior to showing.
Reporting any maintenance or physical property needs to the Property Manager and/or Maintenance personnel.
Inputting work order/service requests, in property data system, communicating to maintenance, and following up.
Assisting with monitoring service contractors to ensure proper completion of contracted duties.
Assisting in the achievement of property financial goals.
Consistently maintaining property rules and regulations in accordance with property-based programs, Vesta’s SOP, and all state, federal and/or local laws.
Preserving and respecting resident, applicant, employee and company confidentiality.
Performing other duties as assigned by management.