Property Manager, Friendship Village

House of Friendship•Waterloo, ON

4d•CA$35 - CA$44•Hybrid

About The Position

The Friendship Village Property Manager role supports project management, coordination and integration of property services within Friendship Village and related sites. The Friendship Village Property Manager provides leadership and oversight for operational readiness and ongoing coordination within Friendship Village and associated facilities. Leveraging expertise in property operations, project management and coordination, and interest holder engagement, this role ensures that building design, systems, and infrastructure align with program needs and service delivery expectations. Reporting to the Property Services Sr. Manager, this position supports the implementation of organizational strategy by translating capital project outcomes into functional, sustainable operations. The role contributes to continuous success across property services by identifying risks, strengthening processes, and fostering collaboration between program teams, contractors, and partners. This position works closely with property services leadership and cross-functional teams and contributes to achieving program outcomes through effective coordination, planning, and problem-solving.

Requirements

Ability to translate technical information into operational context
Strong problem-solving and decision-making capabilities
Ability to navigate, coordinate and manage competing priorities and support complex, multi-interest holder environments
Demonstrated ability to work collaboratively across teams, with the ability to seek consensus
In-depth understanding of property operations, building systems, and maintenance operations
Knowledge and application of safety standards, building codes, and regulatory requirements
Strong project management, coordination and organizational skills
Ability to support planning and execution of property-related initiatives
Proficiency in Microsoft Office
Minimum 2 year college diploma in a relevant field (e.g., facilities management, construction management, business administration, or related discipline)
Minimum 5 years of relevant experience in property operations, facilities coordination, interpretation of technical drawings and plans, and/or capital projects
Experience working within complex environments involving multiple interest holders
Experience interpreting building plans, systems, and technical documentation
Commitment to understand and uphold the mission and values of House of Friendship is expected
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
Ability to work professionally as a team member with staff, participants and community members
Build solid and fruitful relationships with community partners and external organizations to increase opportunities for innovation and positively impact outcomes
Demonstrated ability to create and maintain a positive work environment including the ability to lead and navigate change in a positive and productive manner
Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery
Must be dependable, professional, flexible, a team player, and have a positive attitude
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges
Excellent project, timeline and deadline management skills including skills in logistics, project management, planning and detailed record keeping
Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore, propose and negotiate possible solutions in an innovative and creative way
Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives
G class driver’s license and access to a reliable vehicle are required for frequent travel throughout Waterloo Region.

Nice To Haves

experience with maintenance systems is an asset
Experience supporting operational readiness or project implementation is an asset
Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, with sensitivity to their needs
Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace

Responsibilities

Provide leadership to property-related coordination activities within Friendship Village to the program teams
Serve as a spokesperson and advocate for House of Friendship on property-related issues for Friendship Village, both internally and externally
Support development and implementation of operational readiness plans for new facilities in consultation with the program team
Liaise with the program team to identify operational and security risks, gaps, and dependencies, escalating, developing proposed solutions and addressing issues as appropriate
Contribute to the continuous improvement of property operations and service delivery
Lead coordination between construction teams, contractors, consultants, and program teams, focused on gaining alignment, prioritizing needs and negotiating to achieve desired outcomes
Lead and support project and operational meetings, ensuring follow-up on action items, tracking outstanding items and raising outstanding issues to senior leadership
Strong verbal and written communication skills to ensure alignment between property services, housing, and program teams
Establish and maintain effective communication processes across divergent interest holders
Build and maintain strong relationships with program, housing, and property teams in line with House of Friendship values and equity commitments
Strong knowledge of and ability to translate technical information into clear operational impacts for program teams
Gather feedback and ensure alignment with program needs and service delivery requirements
Represent operational perspectives in project discussions and planning processes with contractors, consultants and in consultation with the property team
Provide input into building systems, infrastructure, and design from an operational perspective
Participate in walkthroughs, testing and readiness meetings to ensure all systems work they way they should in real life
Ensure building systems meet, operational, safety, and program requirements
Oversee coordination keying strategies as part of the security and design of the access control system
Ensure alignment of security, safety, and operational requirements in line with legislative and building code regulatory requirements
Support implementation of safety-related systems and procedures
Coordinate site walkthroughs with interest holders, and other vested partners
Identify and develop solutions to resolve design or functionality gaps impacting operations
Provide direction and instruction to property and program staff and other on site contractors