Assistant Property Manager - Multifamily Residential

JLL•Miami, CO

7d•$31•Onsite

About The Position

The Assistant Property Manager (APM) performs tasks associated with property operations, including collections, resident services, lease renewals, invoice processing, monthly financial close-out and reporting, and maintenance requests. The APM ensures compliance with JLL policies, applicable laws, and ordinances, including Fair Housing and Equal Employment laws. The role ensures the property is maintained to established standards and objectives, and that JLL customer service standards are applied to residents, clients, and associates. The APM assumes responsibility for property operations in the absence of the Property Manager (PM). This position will support one lease-up property and one stabilized property in Coral Gables, FL. Weekends are required.

Requirements

High school diploma or equivalent required
One to two years of onsite residential property management experience
Experience in supervisory role and managing staff
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
Regular attendance is essential
Must have real estate license or obtain within 120 days of employment if required by state law
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Administer the lease renewal program, including preparing renewals for review, generating and delivering renewal letters and leases, and updating resident information.
Assist the Property Manager (PM) in developing and implementing marketing and resident retention programs by reviewing leasing reports, occupancy/vacancy trends, and resident files.
Assist with resident-related functions such as move-out notices, transfers, work orders, and processing concerns/complaints.
Maintain accounts receivable, ensuring rents and fees are billed and collected according to JLL guidelines, and maintaining targeted delinquency goals.
Manage rent collection policies for residents with outstanding balances, submitting monthly reports to the PM and turning over files to a third-party collection agency.
Initiate and manage the eviction process with attorneys, adhering to local laws.
Calculate and generate security deposit refunds or reimbursements, prepare notices, and inspect move-outs to document charges.
Assist the PM in meeting property standards for grounds, safety, cleanliness, and appearance.
Assist the PM with client satisfaction through accurate reporting and communication about community performance, and respond to client/owner concerns.
Provide superior customer service and communication to residents and prospects to enhance satisfaction, retention, revenue, reputation, and profitability.
Assist the PM in generating required reports, including weekly, monthly, and quarterly leasing, variance, and capital reports.
Comply with company policies and procedures, including standards of performance (SOP).
Monitor resident selection criteria in accordance with federal and state regulations, and adhere to all local and state laws, including Fair Housing, ADA, and Section 504 regulations.
Instill, maintain, and model JLL's mission.