Assistant Property Manager
About The Position
Join Woodmont Real Estate Services as an Assistant Property Manager! Are you a detail-oriented professional with a talent for building community and a passion for operational excellence? Woodmont Real Estate Services is seeking a dynamic Assistant Property Manager to join the team at a brand-new luxury, apartment community in the heart of Redwood City's Broadway neighborhood. In this vital role, you will partner with the Property Manager to ensure the community continues to thrive; balancing administrative precision with a "service-first" approach. The expected shift for this role is Tuesday through Saturday; 9:00am – 6:00pm. With properties spanning multiple submarkets in the Bay Area, this is your opportunity to make a direct impact and build your career with an established leader in the Bay Area Property Management space.
Requirements
- Strong customer service and communication skills—comfortable working with residents, vendors, and internal teams.
- High attention to detail and follow-through with documentation, systems, and deadlines.
- Confidence using property management technology; RealPage experience strongly preferred.
- Experience with lead management tools (Knock preferred) and bill pay platforms (AvidXchange preferred) is a plus.
- Two (2)+ years of experience in market-rate multifamily housing, including at least 2 years as a Leasing Consultant and/or Assistant Manager (or similar).
- Supervisory experience and skills in sales, marketing, management, and customer service.
- Knowledge of tenant eviction, fair housing, and multifamily industry laws, including Federal and California labor laws.
- Strong oral and written communication skills.
- Professional interpersonal skills.
- Ability to direct staff, manage tasks, and solve problems with multiple variables.
- Capacity to analyze market and economic conditions affecting company and regional goals.
- Proficient computer skills including knowledge of Microsoft Office (Outlook, Teams, Word and Excel).
- Ability to understand and create reports and documents.
- RealPage experience preferred, other property management software packages helpful.
- Competence in basic math, percentages, and financial forecasting.
- Bachelor’s degree in Business Administration or similar field preferred.
- Valid driver's license and reliable transportation needed.
Nice To Haves
- Experience with lead management tools (Knock preferred)
- Experience with bill pay platforms (AvidXchange preferred)
- Other property management software packages helpful.
Responsibilities
- Support leasing performance by responding to leads, touring prospects, and driving applications with consistent follow-up.
- Deliver exceptional resident service by resolving questions, supporting renewals, and ensuring timely communication.
- Prepare and process applications, leases, renewals, and move-in/move-out documentation with accuracy and urgency.
- Maintain clean, compliant resident files and ensure all activity is documented correctly in RealPage.
- Track and manage lead activity and follow-up workflows in Knock (calls, emails, tours, next steps).
- Support invoice coding and bill pay processing through AvidXchange, ensuring timely routing and accuracy.
- Assist with operational reporting, resident account support, and administrative tasks as directed by the Property Manager.
- Coordinate with vendors and onsite teams to help ensure the community is tour-ready and operations run smoothly.
- Provide leadership support and onsite coverage when the Property Manager is offsite or unavailable.
Benefits
- Medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Generous PTO plan, 10 company holidays, and one floating holiday, in addition to your standard Sick time.
- Access to Employee Assistance Program (EAP).
- 401K retirement plans.
- Guaranteed life insurance and short- and long-term disability coverage.
- Monthly stipends for internet and mobile plans.
- Commuter Assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
