Assistant Property Manager | The Edge and The Brinkley

Marsh Properties LLC•Charlotte, NC

1d•Onsite

About The Position

The Assistant Property Manager at The Edge and The Brinkley plays a vital role in the success of two thriving South Charlotte communities. Working closely with the Property Manager, you’ll contribute to leasing performance, resident retention, and the daily operations that keep both properties running smoothly. This role blends people skills with operational discipline, building meaningful resident relationships while staying on top of the details that drive occupancy, renewals, and community standards. It takes someone who is organized, energetic, and genuinely invested in creating a place residents are proud to call home, with the focus and follow-through to manage two highly desirable communities without losing momentum at either one.

Requirements

High school diploma or equivalent required
Minimum two years of experience in leasing, property management, or a related customer service role
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills with a customer-first mindset
Ability to prioritize and manage competing deadlines across two active communities
Working knowledge of Fair Housing laws, landlord-tenant regulations, and the NAA Lease Agreement

Nice To Haves

Associate’s or Bachelor’s degree in Business, Real Estate, or a related field preferred
Familiarity with conventional multifamily housing and midrise operations is a plus; willingness to learn the nuances of this type of community is equally valued
CAM, NALP, or other NAAEI certifications are a plus but not required
Proficiency in OneSite (RealPage) or similar property management software preferred
Comfortable working in a technology-forward environment
Familiarity with EliseAI, AppWork, Knock, Sprout Social, and Canva is a plus

Responsibilities

Conduct property tours and guide prospective residents through the application and leasing process
Collaborate with the Property Manager to establish leasing goals and keep the team motivated in meeting them
Monitor closing ratios and leasing performance, identifying opportunities to improve conversion
Support outreach marketing efforts and help coordinate social media content
Serve as a primary point of contact for resident inquiries, concerns, and service requests
Address complaints and lease violations in accordance with community policies and procedures
Support resident engagement through events and timely community-wide communications
Assist with utility billing compliance through the Conservice submetering process
Conduct regular inspections of common areas, buildings, and breezeways alongside the Property Manager
Coordinate with the maintenance team to track open service requests and monitor completion timelines
Maintain open communication between the leasing and service teams to ensure adequate unit inventory at all times
Ensure show units, models, and amenities remain in marketable and welcoming condition
Code and upload invoices for Property Manager review and approval
Maintain accurate and timely record keeping within OneSite and other property management systems used daily
Support financial reporting and budget preparation as needed throughout the year
Support the renewal strategy by sending offers, follow-up communications, and completing renewal packets accurately and on time
Maintain an updated renewal tracking spreadsheet and monitor lease terms and trade values
Follow up with residents proactively to support retention goals at both properties
Foster a positive and motivated team environment
Support the onboarding and training of new associates
Step in for the Property Manager when needed to ensure seamless operations across both communities