Assistant Property Manager

Mission Rock Residential LLC • Rio Rancho, NM

31d • Onsite

About The Position

As the Assistant Property Manager, you will be responsible for addressing residential operational needs and building strong relationships with residents. This role involves providing exceptional customer service, assisting residents with rental transactions such as payments and renewals, and contributing to the overall positive experience at the property. Mission Rock Residential aims to deliver high-quality service to residents, clients, and team members by upholding values of integrity, accountability, respect, relationships, inclusivity, vision, and empathy. The company is committed to fostering an equitable and inclusive workplace through team member training, support, and career pathing, believing this positively impacts both resident and team member experiences.

Requirements

• Ability and desire to work within and lead a team
• Minimum 1 year LIHTC Assistant Property Manager experience
• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Strong organizational and time-management skills, with an attention to detail
• Enthusiasm to empathize, collaborate, and engage with others
• Desire to improve the lives of those around you with an aptitude to being solution-oriented
• 2-3 years of customer service or sales experience
• Adherence to Fair Housing best practices
• Advanced computer skills, including familiarity with Microsoft Suite
• Property Management skills/experience
• Applicants must be authorized to work for ANY employer in the U.S.

Responsibilities

• Manage payables and collections with an attention to detail, quality control, and consistency
• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
• Help with marketing efforts to attract new and retain residents, such as community events and community outreach
• Engage with the team, including embodying Mission Rock’s culture and collaborating with Property Manager and fellow teammates (onsite, regionally, and with corporate support)
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations, including providing tours of the community in diverse weather conditions
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.

Benefits

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Floating Holiday & Volunteer Day
• Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees