Assistant Property Manager
About The Position
As an Assistant Community Manager, you will help oversee the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals. The position manages rent collection and accounts receivable controls, administers the lease renewal program, and assists with month-end reporting. Waterton uses Yardi as its property management system. The role also supports resident satisfaction and retention by responding to resident inquiries, concerns, and requests, and engaging residents through programs and events. It manages move-outs, security deposits, refunds, and reimbursements in a timely manner.
Requirements
- Ability to prioritize multiple tasks efficiently.
- Excellent customer service skills.
- Ability to work well with others in a team environment.
- Basic understanding of accounting principles.
- High school diploma or equivalent.
Responsibilities
- Ensure rents are collected in a timely manner and manage demand processes in accordance with local law, including eviction processes when necessary.
- Maintain accounts receivable controls by applying payments to resident ledgers, scanning collection notices, preparing and delivering insufficient-funds notification letters, and updating lease information.
- Oversee the lease renewal program and its documentation process.
- Assist the Community Manager with generating and balancing month-end reports, including rent roll, security deposit, and lease expiration reports.
- Build and maintain positive resident relationships by addressing inquiries, concerns, and requests promptly.
- Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
- Manage move-outs, security deposits, refunds, and reimbursements in a timely manner.
Benefits
- 12 weeks of paid parental leave.
- Competitive hourly compensation, leasing bonuses, and incentive program participation.
- Medical, dental, life, and disability benefits, plus pet insurance.
- 401(k) with matching.
- Paid time off, volunteer time off, and paid holidays.
- Internal and external training through learning plans, with consideration for tuition reimbursement.
- Job and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
