Assistant Property Manager

Weinstein Properties•Richmond, VA

10d•Onsite

About The Position

Weinstein Properties, headquartered in Richmond, Virginia, owns and manages over 60 apartment communities in Virginia, North Carolina, Texas, Tennessee, and Georgia. Still owned and operated by the Weinstein family after 70+ years, our continued success is attributed to our hands-on approach to daily operations and our focus on the customer experience. This position will be located at one of our beautiful communities in the Short Pump/West End/Henrico areas. The role requires front-line resident services, team interaction, fast-paced learning, and communicating in persuasive and difficult situations. Leadership/management experience is required. Attention to detail is necessary. Previous property management experience is a plus, but not needed if you have solid management experience from customer service, sales, or hospitality environments. We offer training and coaching on how to master the necessary skill sets, and direction for professional development.

Requirements

Leadership/management experience required.
Attention to detail is necessary.
Strong Communication Skills: You're a great listener, and you can confidently and warmly connect with others, both in person and in writing.
Customer-First Mindset: You love helping people and solving problems, even when things get tough.
Positive Energy: You show up with enthusiasm and a can-do attitude — every day, no matter what ends up being thrown your way.
Team Spirit: You pitch in wherever needed and care about team success over individual credit. You are game to help, even if something does not fall under your job description.
Motivation & Drive: You’re goal-oriented, organized, and eager to grow.
Adaptability: You can manage interruptions, shifting priorities, and fast-paced days with ease and grace.
Initiative: You’re not afraid to jump in — whether it’s greeting someone at the door or taking ownership of a task.

Nice To Haves

Previous property management experience is a plus, but not needed if you have solid management experience from customer service, sales or hospitality environments.

Responsibilities

Work with prospects who are interested in knowing more about our communities. Answer internet leads, phone calls, schedule appointments and take prospects on a tour of the community.
Process leasing applications, put together lease paperwork, request security deposits and leaseholders to sign the lease.
Give great customer service to our residents, assist them with any needs they have such as going over their renewal, notice to vacate, early termination, adding a pet, wanting to transfer to another apartment home, answering questions about their account.
Work alongside maintenance, walk apartments when they are ready to confirm everything looks great, monitor property needs, follow up with residents about work orders or any maintenance needs they have.
Create a great experience for residents upon move in.
Work with residents when they move out, process move outs and security deposit dispositions.
Post rent money, follow up on balances owed.
Resident activities - planning, preparing and hosting.
Lead the team, help with training and accomplishing goals.
Assist the Property Manager as needed.