Assistant Property Manager I - Arbora & Sortun Court

Bellwether Housing • Seattle, WA

4d • Onsite

About The Position

Bellwether Housing is seeking an Assistant Property Manager I to assist the property manager in the overall operations of the property, focusing on resident satisfaction, retention, and full resident lifecycle activities. This role contributes to an environment that inspires a high level of service for residents, increasing access to opportunities and resources that support resident stability. The Arbora Court Apartments & Sortun Court Townhomes are located in the University District neighborhood and have a total of 149 units, comprised of Low-Income Housing Tax Credits, Office of Housing, Commerce, and 40 Project-Based Section 8 units.

Requirements

• One year of prior work experience in apartment management or a high-volume customer service role.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude includes problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• Committed to and value equity, inclusion, and respect.

Nice To Haves

• Previous affordable housing compliance experience demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience using Knock or a similar CREM.
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Experience working with Yardi property management software or equivalent.
• Experience in fair housing and local landlord/tenant law.
• Completion of WSHFC Fundamentals and Advanced training workshops.
• Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals appropriate.
• High school diploma or GED (equivalent education and experience may be substituted for the state requirements).

Responsibilities

• Conduct regular market studies and recommend marketing activities to increase occupancy.
• Utilize Knock for prospect management, meeting internal benchmarks for engagement.
• Answer inquiry calls, pre-screen for eligibility, and determine which units applicants qualify for.
• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.
• Assist with all aspects of processing applications, including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc.
• Communicate and coordinate applicants' move-in dates, times, and costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit.
• Initiate contact with external referral agencies regarding vacancies, assist with client application process, and communicate residency issues with current clients.
• Audit all new and current lease agreements and resident files for accuracy.
• Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on the status.
• Issue monthly notices (120, 90, 60, 30) issue legal notice at the 60-day mark for non-compliant residents.
• Receive and enter work orders; assist PM in ensuring work orders are completed in a timely manner and that residents are kept informed of the status.
• Assist residents with SHA paperwork, reviewing it for accuracy before submitting it to SHA on their behalf.
• Assist with generating and posting notices to residents for inspections/work to occur in the unit.
• Assist with annual housekeeping and funder inspections.
• Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.).
• Filing and tenant file maintenance.
• When the Property Manager is out for 3 or more days, assist in posting rents in Yardi and working with the Regional Manager on issuing legal notices.
• Perform all aspects of responding to Pest Control issues.
• Actively participate and champion the ‘One Team’ at the site centered on Bellwether’s values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.
• Create a sense of community among residents by coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Benefits

• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match.
• Up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED