Assistant Project Manager I, Eurofins Environment Testing Northern California, Air Toxics, Folsom, CA

Eurofins USA Environment Testing•Folsom, CA

2d•Onsite

About The Position

Eurofins Environment Testing Northern California is seeking a Project Manager Associate for its Folsom, CA location. This role involves communicating professionally and promptly with clients to foster strong customer relationships. The position requires proactive management and tracking of projects from initiation to completion, with escalation of issues to management as necessary. The ideal candidate will possess the ability to efficiently prioritize responsibilities, demonstrate strong attention to detail, and be aware of factors affecting both internal and external stakeholders. Key functions include project setup and maintenance, login review, client account management, reporting, invoicing, bottle orders, and identifying appropriate work-share facilities. The Project Manager Associate must be an effective listener, capable of influencing others towards desired outcomes, and maintain an approachable and open demeanor.

Requirements

Bachelor’s degree in Environmental Science, Chemistry, Engineering, or a related field.
Experience managing client accounts and delivering multi-phase analytical projects.
Familiarity with EPA and Toxic Organic methods and regulations.
Authorization to work in the United States indefinitely without restriction or sponsorship.
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Strong Interpersonal Skills: Builds positive relationships with clients, colleagues, and stakeholders at all levels, fostering trust and collaboration.
Effective Communication: Clearly and confidently conveys information both verbally and in writing; tailors communication style to diverse audiences and situations.
Problem-Solving & Critical Thinking: Proactively identifies challenges, analyzes root causes, and develops effective, practical solutions.
Time Management: Demonstrates the ability to manage multiple projects simultaneously, prioritize tasks, and consistently meet deadlines and deliverables.
Organizational Skills: Maintains accurate records, manages complex workflows, and ensures projects and documentation are handled efficiently and thoroughly.
Client Service Excellence: Demonstrates a proven ability to deliver exceptional client experiences by anticipating needs, resolving issues promptly, and providing ongoing support.
Leadership: Guides teams and cross-functional stakeholders toward common goals; inspires collaboration, accountability, and high performance.
Technical Proficiency: Proficient with standard business and project management tools, including Microsoft Outlook, Word, Excel, PowerPoint, and Access.
Multitasking & Prioritization: Efficiently handles competing priorities without compromising quality, accuracy, or deadlines.
Adaptability & Flexibility: Adjusts quickly to evolving client needs, project scopes, and organizational priorities in a fast-paced environment.
On-Time Delivery: Consistently meets or exceeds deadlines and client expectations by managing schedules, resources, and dependencies effectively.
Client Focus: Demonstrates a strong desire to understand and meet customer needs. Actively listens, asks clarifying questions, and follows up during and after projects. Keeps clients informed of key decisions, seeks feedback, and adjusts services to enhance satisfaction and outcomes.
Technical Understanding: Seeks and applies information from various sources to address client technical inquiries confidently and communicate project status accurately.
Customer Service Orientation: Strives to exceed customer expectations and takes ownership of resolving issues. Provides prompt, thorough, and accurate information, informs clients of commitments and performance guarantees, and proposes appropriate solutions or services. Sets clear and professional boundaries when necessary.

Nice To Haves

Project Management Professional (PMP) Certification or similar project management certification is a plus.
Prefer 1+ years bench Chemist experience in air analysis or field experience.
Knowledge of federal, state, and local air quality regulations (EPA, CARB, NESHAP, MACT) and their implications for analytical projects.
Familiarity with air testing methods and environmental laboratory workflows.
Familiarity with ISO 17025, TNI, DoD ELAP, and other quality standards relevant to environmental laboratory operations.
Understanding of key financial principles such as invoicing, AR management.
Demonstrated success in nurturing client relationships, identifying cross-selling opportunities, and contributing to revenue growth strategies.
Ability to work effectively with technical operations, QA, field services, sales, and finance teams to deliver seamless client experiences.

Responsibilities

Communicate with clients in a professional and timely manner to build and maintain strong customer relationships.
Proactively manage and track projects from initiation through completion, escalating issues to management as needed.
Efficiently prioritize responsibilities with a proactive approach, strong attention to detail, and awareness of issues impacting both internal and external stakeholders.
Listen effectively, influence others toward desired outcomes, and maintain an approachable and open demeanor.
Support key functions including project setup and maintenance, login review, client account management, reporting, invoicing, bottle orders, and identification of appropriate work-share facilities.
Review project in LIMS and create/configure projects.
Add project notes (special reporting, invoicing instructions, etc.).
Upload all project documents to the central repository.
Manage purchase orders, task orders, and change order requests.
Verify that lab compound lists and limits meet project requirements.
Add project-specific limits/lists to LIMS.
Assign deliverables and delivery routes.
Communicate project details to operations.
Engage workshare labs, service centers, or non-Eurofins Environment Testing locations.
Work with operations to ensure adequate capacity and provide updates on upcoming work.
Create bottle orders.
Schedule courier or field sampler when needed.
Confirm subcontract labs are approved and properly set up as vendors.
Initiate approval process for subcontract labs not on the approved list.
Generate subcontract paperwork.
Create requisitions in accounting software for subcontracting work.
Verify lab certifications and limits meet project requirements.
Confirm EDD format availability for new quotes; submit helpdesk ticket if a new format is required.
Provide client support documents as needed (contact lists, bottle tables, preservation tables, etc.).
Communicate issues to clients throughout the project.
Manage incoming work for rush and short-hold samples.
Review log-in and resolve discrepancies with client.
Inform client of any log-in issues.
Set samples to “available” after review.
Send sample receipt confirmation to client.
Understand client-specific reporting requirements.
Review job list daily and manage due dates.
Notify clients of any expected delays prior to the due date.
Confirm data anomalies with operations (e.g., filtered > dissolved, deviations from historicals).
Review reports and EDDs before submission.
Confirm correct report format and EDD format.
Issue final reports by client due dates.
Issue final data packages.
Set up delivery routes.
Review final invoice before issuing it to the client.
Generate credit/debit memos as needed.
Submit credit/debit memos for approval and send approved versions to the client when applicable.
Submit revised invoices when corrections are required.
Follow up with clients to confirm accurate invoicing.
Work with collections on A/R follow-up.
Conduct regular reviews of A/R status.
Work with CSM to communicate lab capabilities to the client.
Submit new client review requests.
Confirm sales assignments with the Business Development Manager and Account Executives.
Receive new quote requests from clients.
Review client contract requirements with CSM, Lab Director, and others.
Review and submit purchase orders for approval.
Follow up on client terms and credit limits.
Conduct follow-up calls and client visits as needed.
Submit client complaints and participate in corrective actions and follow-up.
Communicate client issues/complaints to sales.
Follow up on client requests, including technical support.
Use internal resources to resolve client needs efficiently.
Maintain familiarity with company capabilities and key contacts.
Forward opportunities and leads to sales.
Forecast upcoming work.
Request technical support from operations (special requests, method development, technical reviews).
Generate quotes and obtain approvals.
Review client quote requests for capabilities, certifications, and scope.
Confirm client contracts and pricing.
Determine appropriate lab placement.
Verify that lab certifications, compound lists, and limits meet project requirements.
Prepare and submit quotes for approval.
Send approved quotes to clients.
Forecast and track quotes in LIMS.
Provide QAPP/SOW information to clients as needed.
Update project status in LIMS.
Perform other duties as assigned by leadership.