Assistant Program Supervisor - Greenville, PA

Crossroads Treatment Centers•Greenville, PA

55d•Onsite

About The Position

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to join their team. Crossroads is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and help individuals achieve recovery. This role contributes to the mission by fostering a supportive environment, reinforcing policies, and assisting the Program Supervisor in achieving key performance indicators such as census, attrition, EBITDA, and Net Promoter Score (NPS). The Assistant Program Supervisor will also be involved in employee relations, recruitment, onboarding, performance monitoring, scheduling, and front office responsibilities. This position is crucial in ensuring the smooth operation of outpatient clinics and providing excellent patient care.

Requirements

Highschool Diploma or GED required
Experience working with individuals with substance abuse or mental health
Must meet state-defined minimum licensure, education, and experience requirements.

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed