Assistant Program Supervisor - Greenville, PA

Crossroads Treatment Centers•Franklin, PA

57d•Onsite

About The Position

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to create and foster an environment that supports the company's mission and Inspire Culture. This role involves supporting and reinforcing company policies and procedures, assisting the Program Supervisor with key performance indicators (KPIs) such as Census, Attrition, EBITDA, and NPS. The Assistant Program Supervisor will proactively partner with the Program Supervisor and Human Capital Business Partner on employee relations, conduct interviews, and assist with the onboarding and acclimation of new team members. This position also involves monitoring team performance and compliance, creating schedules, approving timecards, and performing front office responsibilities including check-in/check-out, vitals, and urine toxicology. Ensuring timely lab completion, reconciling payments, handling deposits, serving as the primary point of contact for patient concerns, maintaining patient insurance information, ordering supplies, communicating changes, and completing performance evaluations are also key aspects of this role. The Assistant Program Supervisor will also evaluate staffing needs and be available during center operating hours.

Requirements

Highschool Diploma or GED required
Preference given to candidates with experience working in an Office Based Opioid Treatment program
Preference given to candidates with supervisory experience
Experience working with individuals with substance abuse or mental health
The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed