Assistant Program Supervisor - Meadville, PA

Crossroads Treatment Centers•Meadville, PA

4d•Onsite

About The Position

Crossroads Treatment Centers is an equal opportunity employer dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder. Since 2005, Crossroads has been a leader in combating the opioid epidemic by offering comprehensive outpatient treatment options across multiple states. The Assistant Program Supervisor plays a crucial role in fostering a supportive environment, ensuring adherence to policies, and contributing to the achievement of key performance indicators. This role involves supporting the Program Supervisor in various operational and administrative tasks, including employee relations, onboarding, performance monitoring, scheduling, and direct patient care responsibilities.

Requirements

Highschool Diploma or GED required
Must be willing to travel to all center locations.

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience
Experience working with individuals with substance abuse or mental health
Meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed