Assistant Program Officer

Cultural Vistas•Washington, DC

10d•Hybrid

About The Position

The Assistant Program Officer, reporting to the Senior Program Officer, plays a crucial role in supporting the design, planning, and implementation of multiple IVLP projects. This position involves significant program and grant management, client relationship management, and professional development. The role requires a proactive, organized, and detail-oriented individual with strong communication and problem-solving skills, committed to the mission of Cultural Vistas.

Requirements

Bachelor’s degree plus 2-3 years administrative and project management experience
Demonstrated ability to anticipate outcomes and problem solve
Ability to multi-task, to prioritize workload, to organize, and make decisions in a deadline sensitive environment
Strong analytical skills, good judgment, and critical thinking skills
Demonstrated ability to maintain proactive, flexible, and inventive approach
Possess commitment to professionalism and open communication
Ability to provide excellent customer service for both internal and external customers
Ability to exhibit a collegial attitude and excel within a collaborative team working environment
Strong ability to communicate effectively, both verbal and written, with a wide variety of stakeholders across borders and cultures
Strong personal commitment to continual professional development
Interest in and commitment to the mission of Cultural Vistas
Proficiency in Microsoft Office suite

Nice To Haves

Experience in intercultural environment required (international exchange/education, international relations, etc.)
CRM experience and proficiency (including Salesforce), a plus
Experience with event planning and logistics

Responsibilities

Assists Program Officers in the design, planning, and implementation of multiple IVLP projects throughout the program year with necessary guidance
Researches and makes logistical arrangements for Inbound Short-Term Exchange Programs, including travel, lodging, and cultural activity reservations
Supports budget administration and program finances by accurately estimating project costs, managing relationships with vendors, tracking and paying invoices, and providing a detailed accounting of all program expenses at the end of each project
Manages preparations and delivers administrative briefings for IVLP and Inbound Short-Term Exchange Program opening orientations
Adds alumni and resource information to digital records
Works closely with other departments at Cultural Vistas to complete program reporting requirements (i.e., Accounting, Human Resources, IT, Marketing & Communications, Growth Development, Program Learning & Impact)
Provides direct and on-going client relationship management through education, assistance, and proactive communication to ensure that exchange programs run smoothly and program requirements are understood
Provides superior customer service through phone/e-mail/mail communications with all internal and external partners; including participants, the U.S. Department of State and other federal agencies, community-based members, and U.S.-based organizations
Develops and maintains an advanced knowledge of best practices in program administration, as well as program-specific guidelines
Adheres to Cultural Vistas policies and procedures as well as program-specific guidelines in order to properly represent Cultural Vistas
Develops and maintains industry knowledge by seeking out educational workshops, classes, and related publications
Supports on-going communication to appropriate staff as it pertains to initiatives and new and existing business
Properly monitors assignments to completion and provides feedback and appreciation
Works in accordance with the mission, goals, values, and strategic direction of Cultural Vistas