Assistant Program Manager Overnight

The Salvation Army USA Central Territory•Chicago, IL

6d•Onsite

About The Position

The Assistant Program Manager provides consistent stability and safety to the program through direct service to the clients. This individual will work the overnight shift and is responsible for the overall operation and supervision of staff during that shift time. This includes assistance with written and oral communications and while maintaining confidentiality.

Requirements

Minimum of high school diploma or GED equivalent
2 years’ work experience working with homeless families or individuals.
Willing to promote the mission of The Salvation Army.
Excellent communication (verbal and written) and interpersonal skills.
Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
Demonstrated ability to use initiative and be a self-starter.
An attention to detail, procedures, processes and policies.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
An ability to work with confidential material.
An ability to manage projects and priorities in a constantly changing environment.

Nice To Haves

Associate Degree preferred.

Responsibilities

Assist the Program Director with human resources management for all employees on their shift, including the processing of employment and termination paperwork, maintenance of personnel files and the administration of personnel policies ensuring that they are maintained in accordance with established guidelines.
Conduct training of staff as needed.
Assist the Program Director with maintaining a safe staffing level.
Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room on the shift that they are assigned. Work with case-managers to expedite placement of clients at designated shelters. Ensure that shift monitors contact shelters to obtain information on bed availability.
Notify Program Director and the Case-managers in writing of any special mental health, and/or dietary accommodations of guests they may disclose.
Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel. Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
Notify janitorial staff and/or shift staff of impending new placements and guest departures. Provide oversight of guests’ belongings stored on site for two (2) days. Notify Program Director and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.
Perform daily facility checks (“rounds”) lock up designated areas as directed.
Maintain confidentiality of guest information (verbal/written).
Perform data entry and/or report writing of daily and/or monthly demographics and program statics.
Assist the Program Director in contacting referral shelters to maintain real time shelter bed availability.
Assist the Program Director in preparing monthly, quarterly and annual report submission.
Work closely with the Program Director on Data Quality through accurate HMIS entries and corrections.
Work closely with the Program Director to build community relations throughout the shelter system with other service providers.
Works with program staff to assure relocation or placement of clients enrolled in the Emergency Homeless Assessment and Response Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
Assist the director with managing the inbound service request using Sales Force and following up with families to ensure timely placement in shelter.
Work closely with the Program Director to assure relocation or placement of clients enrolled in the Emergency Homeless Assessment and Response Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
Perform safety checks of guests’ baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.
Direct guests to address any/all social service issues to the assigned Case-managers on shifts where the Director does not work. This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).
Promote a safe culture and environment for program participants aligned with Safe from Harm policies. Document and report non-compliance.
Report maintenance requests to Program Director and janitor and document as required.
Provide assistance in ensuring coordinated efforts with other areas, as assigned.
Attend staff meetings as required.
All other duties as assigned.