Assistant Program Manager of Adult Day Support Program

ServiceSource • Springfield, MO

14h • Onsite

About The Position

This position serves in an assistant capacity to the Program Manager and may serve in an acting capacity in the absence of the Program Manager. The Assistant Program Manager assists in the development and implementation of services, supports, and programming for persons served. They provide support to staff to ensure active engagement and a healthy and safe environment. This role ensures compliance with all State and Federal regulatory guidelines, including Medicaid, Licensing, and CARF, as well as other funding sources and company policy/procedure.

Requirements

• High school diploma or General Educational Development (GED).
• Three (3) years’ experience working with individuals with developmental disabilities.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.
• Eligible drivers must have a good motor vehicle record (MVR).
• If eligible to drive, must pass the online driving training within 15 days of hire.
• Physical ability to support participants with personal care (feeding, toileting, transferring, etc.).
• Ability to relate well to people at all levels of an organization.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software, such as Microsoft Teams or ZOOM.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Knowledge of behavior intervention principles.
• Knowledge of community resources.

Nice To Haves

• Bachelor’s degree and/or college level course-work in the human service field.
• Supervisory experience.

Responsibilities

• Perform the duties of the Program Manager in his/her absence.
• Ensure the daily operations are fulfilled and running smoothly.
• Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to the individuals served and staff as needed.
• Maintain familiarity and ensure ongoing compliance with organizational policies, and other regulatory bodies (Medicaid, Licensure, CARF, etc.) as it pertains to individual’s records, plans and documentation.
• Assist with completing and reviewing all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance and other supporting documentation (including data collection and aggregation), in a timely and accurate manner.
• Ensure all programs and documentation comply with any and all regulatory agencies.
• Encourage and provide active engagement (in-person or virtually) in all daily group and individual areas including but not limited to community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant’s activities.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
• Demonstrate proper behavior intervention techniques, following of written protocols and procedures.
• Immediately notify the Program Manager, Nurse, designee of any medical concerns, APS allegations, injuries, and other significant events.
• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
• ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness, and timeliness of entry.
• Inform the Program Manager (or designee) of missing or inaccurate information immediately.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance.
• Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED