Assistant Program Manager, Meetings and Events

JLL•Seattle, WA

3d•$88,000 - $88,000•Onsite

About The Position

We're seeking an Assistant Program Delivery Manager to lead the coordination and execution of high-level special events for the Amazon Travel and Events program. In this pivotal leadership role, you'll supervise and schedule Events Team members while serving as the primary point of contact for event support across high-profile areas. You'll establish policies and procedures that define world-class event support, lead site visits and planning meetings with Amazon customers and vendor partners, and drive continuous improvement in operations and service delivery. This role requires exceptional organizational skills, diplomatic stakeholder management, and the ability to balance multiple priorities in a dynamic, fast-paced environment. You'll have the opportunity to shape the future of event delivery for one of our most strategic accounts while building and developing a high-performing team.

Requirements

Bachelor's Degree or equivalent experience in event management, hospitality, or related field
3 years of event management or relevant hospitality experience with demonstrated success in coordinating high-level events
Advanced competence with Microsoft Office Suite including MS Word, MS Excel, MS Outlook, and other software programs relevant to event management
Proven ability to supervise and coordinate teams including event support staff, set-up crews, and third-party vendors
Strong communication skills with ability to interact effectively with officers, senior contacts within client organizations, and business associates with poise and diplomacy
Demonstrated ability to compose business letters, summaries, and reports using proper format, punctuation, grammar, diction, and style
Flexibility to work nights, evenings, and weekends as necessary to support event operations.

Nice To Haves

Experience working with Amazon Travel and Events, Amazon Global Real Estate and Facilities (GREF), or similar corporate event programs
Proven track record of establishing policies and procedures for event support operations
Experience creating graphs, charts, and other complex documents for executive reporting
Type a minimum 60 WPM with accuracy and possess excellent proofreading abilities
Ability to perform basic business math including computing discount, interest, percentage, and profit/loss calculations
Experience tracking team performance through data metrics and creating operational dashboards
Demonstrated ability to set priorities, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.

Responsibilities

Supervise and schedule Events Team members, providing functional supervision of event support staff including set-up crews and third-party vendors to ensure seamless event execution
Lead the coordination and execution of high-level special events as requested by the Amazon customer, managing all aspects from planning through completion
Conduct site visits, planning meetings, and final details meetings with Amazon customers and supporting vendor partners to ensure alignment and flawless delivery
Establish new policies and procedures necessary to clearly define event support in high-profile areas, while providing clarity to existing policies and procedures relating to Events Team support
Track team progress through data metrics and create monthly reports for the Events Team Manager demonstrating team progress, workload, and performance indicators
Identify opportunities for improving team communication and efficiency, implementing process improvements that streamline operations and enhance service levels
Prepare proposals, presentations, budget information, and business review metrics while maintaining all business contact information and client documentation
Assist in the planning and hosting of occasional GREF-related events as needed, and assist with Facilities team communications and coordination of response activity during emergencies if deemed reasonable and prudent.