Assistant Program Director - Melrose

Jericho Project•Bronx, NY

1d•Onsite

About The Position

Jericho Project is seeking a full-time Assistant Program Director for Walton House, a 33-unit Permanent Supportive Housing program primarily serving young adults. The position works with the Program Director to support staff, maintain accurate records and data, ensure compliance with documentation and quality standards, and help meet program outcomes. The Assistant Program Director also provides case management to a small caseload, connects clients with community resources, and supports continuity of services through relationships with DHS shelter staff and HRA. Candidates must have experience serving LGBTQ individuals and working with young adults with mental illness and substance abuse histories. Supportive housing experience is preferred. The role requires awareness of and respect for diversity, as well as strong leadership, organization, communication, and multitasking skills. The position is based in Melrose, Bronx, reports to the Program Director, is exempt, and pays $67,000 to $70,000 annualized.

Requirements

Bachelor’s degree in human services or a related field and three years of human service delivery experience.
At least three years’ experience working with adults or victims of trauma, including populations affected by substance abuse disorders, psychiatric illness, or homelessness.
Experience serving individuals who identify as LGBTQ.
Experience working with young adults with mental illness and substance abuse histories.
Experience with de-escalation.
Ability to manage multiple projects and delegate tasks as needed.
Strong leadership skills.
Superior written and verbal communication skills.
Well-organized and able to multitask.
Knowledge of HRA, Social Security, and other public benefits and entitlements.
Ability to lift up to 50 pounds, travel to various sites, and speak, hear, see, write, and use a computer and related software.
Local and/or national travel is required; some longer weekday or weekend commitments may be needed to complete business projects or meet deliverables.

Nice To Haves

Master’s degree in Social Work, Psychology, or a related field.
Experience in a supportive housing setting.
Supervisory and/or management experience.
Bilingual Spanish/English.

Responsibilities

Work with the Program Director to ensure staff enter data accurately and charts contain required supporting documentation.
Assist the Program Director in ensuring staff comply with the agency’s time and attendance policy.
Enter staff edits into the timekeeping system and approve timecards when the Program Director is unavailable.
Provide case management to a small caseload of young adults, including assessment, service planning, benefits coordination, individual counseling, and daily living skills training.
Review and audit electronic case records for documentation and data standards and eligibility requirements.
Train new hires to use the electronic case management system.
Perform data integrity checks and work with the Program Director to address deficiencies or errors.
Help ensure case managers meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
Identify community resources for clients, including preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals.
Develop relationships with DHS shelter staff and HRA to ensure continuity of services.
Complete and maintain required internal and external reports.
Assist with recruitment, selection, training, and orientation of new employees.
Participate in programming and supervision, case conferences, staff meetings, management team meetings, and training.
Carry out other duties as assigned by the Program Director.