Assistant Program Director - Melrose
About The Position
Jericho Project is seeking a full-time Assistant Program Director for Walton House, a 33-unit Permanent Supportive Housing program that will primarily serve young adults. The position works closely with the Program Director to support program operations, staff compliance, quality assurance, case management, data integrity, and reporting. The role also provides case management to a small caseload and helps ensure clients receive coordinated services and support toward individualized goals. Candidates should be experienced in serving LGBTQ individuals and young adults with mental illness and substance use histories, and should provide services with awareness of and respect for diversity. The position is based in Melrose in the Bronx and reports to the Program Director.
Requirements
- Bachelor’s degree in human services or a related field and at least 3 years of human service delivery experience.
- At least 3 years of experience working with adults or victims of trauma, including people with substance abuse disorders, psychiatric illness, or experiences of homelessness.
- Experience with de-escalation.
- Ability to manage multiple projects and delegate tasks as needed.
- Strong leadership skills.
- Superior written and verbal communication skills.
- Strong organization and multitasking skills.
- Knowledge of HRA, Social Security, and other public benefits and entitlements.
- Ability to lift up to 50 lbs and travel to various sites; ability to speak, hear, see, write, and use a computer and related software.
- Ability to accommodate local and/or national travel and occasional longer weekday or weekend commitments for business projects or deliverables.
Nice To Haves
- Master’s degree in Social Work, Psychology, or a related field.
- Experience in a supportive housing setting.
- Supervisory and/or management experience.
- Bilingual Spanish/English.
Responsibilities
- Work with the Program Director to ensure staff enter data accurately and charts contain required supporting documentation.
- Assist the Program Director with staff compliance with agency time and attendance policy; enter staff edits into the timekeeping system and approve timecards when the Program Director is unavailable.
- Provide case management services to a small caseload of young adults, including assessment, service planning, benefits coordination, individual counseling, and daily living skills training.
- Review and audit electronic case management records for documentation and data standards and eligibility requirements.
- Train new hires to use the electronic case management system.
- Perform data integrity checks and collaborate with the Program Director on plans to address deficiencies or errors.
- Help ensure case managers meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
- Identify community resources for clients, including preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals.
- Develop relationships with DHS shelter staff and HRA to support continuity of services.
- Complete and maintain required internal and external reports.
- Assist with recruiting, selecting, training, and orienting new employees.
- Participate in programming and supervision, case conferences, staff and management team meetings, and training.
- Perform other duties as assigned by the Program Director.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
