Assistant Program Director (Stephan Russo Residence)

Goddard Riverside Community Center•New York, NY

7d•Hybrid

About The Position

Provide support and clinical supervision to case managers and other social service staff with the goal of excellent service provision and helping clients to remain stably housed in a supportive environment while optimizing tenant health and well-being. The Stephen Russo Residence is a permanent supportive housing residence for formerly homeless adults with mental health and co-occurring disorders. Services include case management, harm reduction, housing readiness, counseling, medical and psychiatric services, groups and recreation, and 24-hour 7 day a week front desk concierge.

Requirements

Master’s Degree Preferred, Bachelor’s Degree considered with significant experience.
Supervisory experience required.
Experience in supportive housing a strong plus.
Experience working with individuals diagnosed with mental illness, substance use and homelessness strongly preferred.
Strong leadership skills.
Understanding of homelessness, housing first, client centered approach, and harm reduction models preferred.
Ability to multi-task/work in a fast-paced environment.
Excellent verbal and written communications skills.
Strong interpersonal skills.
Ability to work to collect, track, and analyze data.
Team oriented.
Good judgment and problem-solving skills.
Strong organizational skills.
Computer literate.
Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook.
Able to use or learn to use AWARDS database.
Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality).
Able to use or learn other electronic databases, programs, and funder-related software as needed.

Nice To Haves

Bilingual (English and Spanish) a plus.

Responsibilities

Ensure provision of quality and timely services, including psychiatric and medical care, entitlements, assessment & treatment planning, and linkages to day programs, clubhouses, employment, and recovery.
Act as Liaison with on-site medical and psychiatric team.
Coordinate and manage day to day program operations along with Program Director.
Supervision of case management staff.
Ensure that all documentation (including, but not limited to, progress notes, service plans, health forms, reports, etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards; provide coaching on policies and clinical practice.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, harm reduction, and strengths-based approach.
Ensure collection, tracking, and analysis of data, with a results-oriented mindset.
Provide weekly supervision to staff; promote staff development, evaluate their work and initiate disciplinary action when required.
Participate in new client interviews, intakes and admission meetings.
Coordinate client care with all onsite treatment providers, serve as liaison with medical and psychiatric staff.
Assist with audit preparation and performance improvement plans as needed.
Assist Program Director with daily program operations, serve as senior leader in Program Director’s absence.
Interface with various community agencies, funders and stakeholders relevant to our client population.
Coordinate the scheduling of all contracted treatment providers and consultants.
Collaborate with staff in other GRCC programs to coordinate client service.
Work with the Clinical Integration Team on the clinical best practices initiative.
Attend staff meetings, case conferences, training programs and supervision meetings.
Participate in developing group curriculum and facilitate group activities as needed.
Other duties as required.