Assistant Program Director

Services for the Underserved•Bronx, NY

17h

About The Position

The Assistant Program Director supervises Case Management services to ensure quality care for people who have experienced homelessness, mental illness, and substance use. In the absence of the Program Director, this role supervises all program staff in conjunction with the Regional Director. The position also supports client placement, tenant transitions, crisis response, apartment standards, and community service linkages.

Requirements

Bachelor’s degree in Social Work or a related human service field.
3–5 years of experience working with individuals with mental illness, substance use issues, or a history of homelessness, or experience in the human services field.
2 years of supervisory experience.
Excellent verbal, written, and interpersonal communication skills.
Proficiency in MS Word and Excel.
Understanding of the diverse needs of individuals and families experiencing homelessness, and experience working with people affected by HIV/AIDS, substance use disorder, and mental health concerns.

Nice To Haves

Experience working with different populations.
MSW or a degree in a related field.
Bilingual English/Spanish speaking.
Experience with harm reduction, trauma-informed care, and motivational interviewing.

Responsibilities

Directly supervise program staff regarding case management and program services, individually and in groups.
Audit and review individual consumer progress notes and service plans in conjunction with clinical staff.
Ensure consumer service plans reflect agency standards and are person-centered and trauma-informed.
Maintain contact with other service agencies and ensure client placement for treatment and program activities, which may include volunteer job placement.
Assist the Director of Intake with scheduling and interviewing new tenants.
Orient new tenants and support their transition into the program.
Participate in crisis intervention and report management matters to the agency and other stakeholders as needed.
Support Facilities Management staff in maintaining apartment standards established by S:US, OASAS, and funders.
Provide emergency and relief coverage as necessary.
Represent the agency with community groups and agencies to develop linkages for consumer services.
Conduct supervisory meetings with all staff and maintain documentation of those meetings.
Perform other duties as assigned.