Assistant Program Analyst

Universal Service Administrative Company•Washington, DC

28d•$55,000 - $65,000•Remote

About The Position

USAC's mission is to achieve universal service, addressing critical needs for broadband capabilities in telehealth, online learning, and keeping families connected. By administering the $10 billion Universal Service Fund (USF) programs for the FCC, USAC promotes the availability of quality services at reasonable rates and increases access to advanced telecommunications services nationwide. This role is on the Lifeline team and is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. The Assistant Program Analyst will provide support to analyze program eligibility and ensure compliance with all applicable rules and regulations in a creative and fast-paced environment.

Requirements

Bachelor's Degree
A minimum of one (1) year of professional directly related experience.
Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio), specifically Microsoft Excel, to develop reports and perform analysis, including using advanced functions.

Nice To Haves

No preferred certification.

Responsibilities

Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations.
Strategically assess business processes and procedures to improve day-to-day operations.
Continuously develop and review internal program procedures for program efficiencies and compliance.
Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
Prepare communications to both internal and external stakeholders.
Track and ensure successful resolution of open issues and escalate them to management, as needed.
Review outgoing communications, convey project status updates, and maintain checklists.
Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
Assist in identifying and implementation of continuous process improvement.
Review and process funding request applications in accordance with established procedures to ensure compliance.
Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
Provide guidance and assistance to applicants to facilitate timely and complete applications submissions.
Provide guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirements.
Other specific duties as assigned.