Assistant Program Analyst

Universal Service Administrative Company•Washington, DC

27d•Remote

About The Position

USAC's mission is to achieve universal service, addressing America's critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Assistant Program Analyst will provide support to analyze program eligibility and ensure compliance with all applicable rules and regulations.

Requirements

Bachelor's Degree with no preferred certification.
Two years of relevant professional-level work experience may be substituted for one year of the required education.
A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
Have a minimum of one (1) year of professional directly related experience.
Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio), specifically Microsoft Excel, to develop reports and perform analysis, including using advanced functions.

Responsibilities

Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices and ensuring compliance with all applicable rules and regulations.
Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations.
Strategically assess business processes and procedures to improve day-to-day operations.
Continuously develop and review internal program procedures for program efficiencies and compliance.
Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
Prepare communications to both internal and external stakeholders.
Track and ensure successful resolution of open issues and escalate them to management, as needed.
Review outgoing communications, convey project status updates, and maintain checklists.
Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
Assist in identifying and implementation of continuous process improvement.
Review and process funding request applications in accordance with established procedures to ensure compliance.
Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
Provide guidance and assistance to applicants to facilitate timely and complete applications submissions.
Provide guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirements.
Other specific duties as assigned.