Assistant Program Analyst - Schools and Libraries

Universal Service Administrative Company•Washington, DC

12h•$55,000 - $65,000•Remote

About The Position

USAC's mission is to achieve universal service, addressing critical needs to build broadband capabilities for telehealth, online learning, and keeping families connected. The organization administers the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, promoting the availability of quality services and increasing access to advanced telecommunications services nationwide. This role is on the Schools and Libraries team and is crucial for the success of the division. The Assistant Program Analyst will work in a creative and fast-paced environment, providing support to analyze program eligibility and ensure compliance with all applicable rules and regulations. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Requirements

Bachelor's Degree (or equivalent combination of education, experience, and training).
Two years of relevant professional-level work experience may be substituted for one year of the required education.
A minimum of one (1) year of professional directly related experience.
Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

Nice To Haves

No preferred certification.

Responsibilities

Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations.
Strategically assess business processes and procedures to improve day-to-day operations.
Continuously develop and review internal program procedures for program efficiencies and compliance.
Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
Prepare communications to both internal and external stakeholders.
Track and ensure successful resolution of open issues and escalate them to management, as needed.
Review outgoing communications, convey project status updates, and maintain checklists.
Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
Assist in identifying and implementation of continuous process improvement.
Other specific duties as assigned.