Assistant Practice Manager

BluePearl Pet Hospital•Cary, NC

2d•Onsite

About The Position

BluePearl Pet Hospital is seeking an experienced Assistant Practice Manager to join our state-of-the-art emergency and specialty hospital. The Assistant Practice Manager assists the Practice Manager in the daily operational function of the hospital’s operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence.

Requirements

Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Experienced Assistant Practice Manager

Responsibilities

Direct and supervise all associates in partnership with the Practice Manager, Veterinary Technician Manager and Department Supervisors.
Create appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership.
Collaborate with training coordinator and supervisors to ensure that training and quality goals are met.
Coach and lead through effective feedback to associates directly and through the supervisory team.
Monitor and evaluate operations on a daily basis.
Partner with the Practice Manager to develop action plans to maximize hospital efficiency and supervise the implementation of improvements.
Be responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records within our electronic workforce data tool (Workday).
Partner with the Practice Manager in budget preparation and ensure revenue targets and training goals are met.
Review and approve employee schedules to accommodate the needs of the hospital.
Oversee an Inventory Coordinator to ensure the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the hospital.
Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis.
Maintain thorough familiarity and ensure compliance with state and federal regulations, Standard Operating Procedures, and Occupational Safety and Health Administration (OSHA) guidelines.
Build rapport with clients and referring DVMs to ensure an overall high level of customer satisfaction with the hospital and services we provide.
Minimize hospital liability through constant risk management review.
Investigate all unsafe situations and situations/complaints and report to Practice Manager.
Work with the Practice Manager in creating and maintaining a positive team environment.