Assistant Practice Manager

Neighborhood Health Center of WNY, Inc. • Buffalo, NY

3h • $68,000 - $82,000 • Hybrid

About The Position

As an assistant practice manager, you’ll play a key role in positive patient experiences by supporting customer service and daily operations with the practice manager. As an assistant practice manager at Neighborhood, you’ll manage people, processes, and support compliance. You’ll collaborate across departments and support the development of a staff that consistently has kind and welcoming interactions with patients. You will primarily work at Blasdell and travel to other Neighborhood locations as needed.

Requirements

• Bachelor’s degree in related field or equivalent professional experience
• 1-3 years of experience preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Responsibilities

• Manages site-level customer service and front desk staff
• Supports training of front desk staff on workflows, procedures, and customer service
• Manages front desk metrics for the site, monitors front desk data collection and holds staff accountable to workflows
• Conducts rounds of the site and collaborates with departments for a smooth flow of day
• Collaborates across the site to optimize the flow of the day, including addressing patient or staff concerns
• Performs provider schedule audits to identify and correct scheduling errors
• Manages huddle sheet and runs the daily site huddle when needed

Benefits

• medical insurance
• dental insurance
• life insurance
• supplemental insurance
• 403b match
• health savings accounts with employer contribution
• wellbeing programs
• continuing education opportunities
• generous paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level