Assistant Practice Manager-Wellesley

Beth Israel Lahey Health • Wellesley, MA

8d • Onsite

About The Position

The Assistant Practice Manager oversees and facilitates the daily operations of a primary care practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff.

Requirements

• High School diploma or GED required.
• 3-5 years related work experience required
• 1-3 years supervisory/management experience required
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• May produce complex documents, perform analysis and maintain databases.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Supervises support staff involved in clinical and administrative activities, with an emphasis on sensitivity to patients and meeting service standards.
• Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs.
• Coordinates coverage for absences, meal breaks, training and vacations.
• Plans, assigns and evaluates work of support staff.
• Makes recommendations concerning hiring, provides feedback relating to staff performance issues and human resource matters as appropriate.
• Involved in the performance review process.
• Takes sick calls, coordinates coverage for absences, meal breaks and training.
• Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
• Works with the Practice Managers to develop office orientation procedures and protocols.
• Coordinate, supervise and participate in physician billing if applicable.
• Act as primary staff resource for clinicians regarding charge entry.
• Answer telephones and facilitates urgent phone messages as needed.
• Provides weekly reports of revenue cycle activities to the Practice Manager including visit ticket entry, co-payment collection and referral management.
• Has the authority to direct and support employees daily work activities.
• Assists in planning, monitoring and/or managing budget in functional area of department.

Benefits

• The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED