Assistant Photo Manager

Cruise Academy•Cancún, Worldwide

17h•Onsite

About The Position

The Assistant Photo Manager supports the Photo Manager in leading the Photo Department and its day-to-day operations, driving revenue performance, delivering high-quality guest experiences, and ensuring the team meets both financial goals and Net Promoter Score (NPS) targets. This is a hands-on leadership role that combines creative, operational, and business management skills.

Requirements

Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
Demonstrated ability to drive revenue and achieve NPS and performance targets.
Ability to analyze data, report on results, and take corrective action when needed.
Skilled in managing inventory, maintaining equipment, and resolving technical issues.
Positive, proactive, and adaptable mindset with excellent organizational skills.
Exceptional communication and interpersonal skills with a warm, guest-centric personality.
College diploma or equivalent work experience.
2 to 4 years’ experience in a cruise ship staff photographer position.
Knowledge of digital photography workflow and commercial printing software.

Nice To Haves

Experience and knowledge of photo hotel or cruise ship operations within the US or worldwide.
Knowledge of digital photography equipment, processing and printing equipment, PCs, and Photoshop.

Responsibilities

Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
Act as a liaison between the team and the Photo Manager.
Assist in planning work schedules and rotations.
Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
Ensure all photo operations, including Gallery, Studio, and Lab, run smoothly and are visually aligned with corporate standards.
Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
Respond quickly and professionally to guest feedback and concerns.
Support the Photo Manager in tracking product inventory and ensuring accurate documentation and reporting.
Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.