Asst Pat Svcs Mgr Ambulatory
About The Position
The Assistant Patient Services Manager (APSM) ensures high-quality, safe, reliable, and efficient care in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance, with the goal of achieving superior quality service and financial outcomes. The role applies the Nursing strategic framework through transformational leadership, structural empowerment, exemplary professional practice, and new knowledge, innovation, and improvements. The APSM collaborates consistently with practice leadership to communicate effectiveness and fulfill the responsibilities of the role.
Requirements
- Bachelor's degree required; one degree must be in nursing.
- Two years of clinical nursing experience.
- At least one year of leadership or supervisory experience; qualifying experience may include committees, a charge role, project management, or other experience demonstrating leadership qualities.
- Current Connecticut RN licensure or eligibility for Connecticut RN licensure.
- Ability to direct a diverse workforce in a dynamic operational environment.
- Passion for leading others in a challenging and changing environment using innovation, technology, and best practices.
Nice To Haves
- Master's degree preferred.
- Specialty certification preferred, or willingness to obtain it within 18 months of hire.
Responsibilities
- Serve as a clinical leader in collaboration with the Practice Manager, clinicians, other healthcare team members, and ancillary services to ensure safe patient flow.
- Share accountability for safe, effective, high-quality care and optimal outcomes in the ambulatory practice.
- Ensure safe staffing levels and clinical competence to provide excellent nursing care.
- Oversee and coordinate staffing to maintain appropriate staffing levels and skill mix.
- Participate in practice strategies supporting the organization's financial well-being and understand how daily clinical operations affect YNHHS's financial state.
- Collaborate with multidisciplinary teams and other departments to support cost adherence and effective management of labor and non-labor fiscal responsibilities.
- Role-model and support excellence in clinical practice and promote a culture of safe, high-quality care.
- Conduct regular patient, staff, and leader rounding.
- Assist with interpreting, tracking, and trending organizational, nursing, and service-line data related to quality and safety outcomes.
- Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
