Assistant Patient Care Manager- Acute Care/Med Surg

St. Luke’s University Health Network•Stroudsburg, PA

11d•Onsite

About The Position

The Assistant Patient Care Manager works under the direction of the Patient Care Manager/Director. Collaborates with administrative staff, nursing, physicians, and other patient care team personnel to support standards for professional nursing practice. The role involves demonstrating clinical expertise, serving as a clinical resource, and assuming responsibility for daily operations including planning, organizing, and supervising care to ensure patient safety and quality. The Assistant Patient Care Manager is also responsible for staff selection, motivation, retention, and development, facilitating staff meetings and trainings, participating in hospital/unit councils, and taking an active role in performance improvement initiatives. They promote an environment that fosters inquiry, creative thought, nursing education, and evidence-based practice. Additionally, the role includes reviewing staff performance, completing annual evaluations, ensuring staff competency, and initiating remedial actions. The Assistant Patient Care Manager acts as a liaison with Clinical Risk Management, participates in event reviews, and resolves complaints and grievances. Maintaining effective communication with patients, families, the multi-disciplinary team, ancillary departments, and management is crucial for identifying and resolving problems that may impact patient outcomes. The position also requires maintaining departmental records for administrative and regulatory purposes.

Requirements

Registered Professional Nurse with current license to practice in the state of Pennsylvania or New Jersey (based upon work location).
BLS required.

Nice To Haves

Bachelor's Degree in Nursing preferred. Required within 5 years of obtaining position.
Two years of direct clinical experience preferred.
Previous supervisory experience preferred.

Responsibilities

Demonstrates clinical expertise and serves as clinical resource to staff.
Assumes responsibility/accountability for daily operations: planning, organizing and supervising care necessary to assure patient safety and quality to meet the needs of patients served by assigned shift/department.
Selects, motivates, and retains staff; initiates formal recognition plan.
Facilitates department staff meetings and trainings relevant to position.
Participates in activities which promote personal/professional development.
Serves on assigned hospital and/or unit-based councils.
Takes active role in department performance improvement initiatives related to Quality, Safety and Patient Experience.
Leads and mentors staff in performance improvement initiatives.
Promotes an environment that fosters inquiry, creative thought, nursing education programs, and development and application of evidence-based practice initiatives.
Reviews performance of staff, completes annual evaluation of assigned staff, assures staff competency, and initiates remedial actions, when appropriate.
Acts as liaison with Clinical Risk Management and participates in event reviews, action planning and resolution of complaints and grievances.
Maintains appropriate, timely, and effective communication with patients, families, multi-disciplinary team, ancillary departments, and the manager to identify and resolve problems that may interfere with positive patient outcomes.
Maintains departmental records for administrative and regulatory purposes.