Assistant Paint Manager

Johnson Paint Company, A Ring’s End Brand•Waltham, MA

12h•Onsite

About The Position

Johnson Paint, A Ring's End Brand is seeking a determined full-time Assistant Paint Manager in Waltham, MA. in order to keep our paint operations running smoothly. This position earns a competitive pay and is eligible for great benefits. This is a working position, so the incumbent not only supervises employees engaged in the job but also is expected to be involved in performing the same functions. Sells paint, and paint accessories to contractors, builders and homeowners: Advises customer on coatings, brushes, and other materials needed, and procedure to follow to complete task customer wishes to perform. Informs customer about quality of tools, paint, stains, necessary quantities/qualities, and other related materials. Handles telephone calls from customers answering questions about products, inventory and related information. Marketing and Growth of the Paint Center should be a constant consideration for all incumbents. Assists in setting weekly schedule and approving time off with coordination of the Paint Center Manager.

Requirements

Flexibility and adaptability to changes that quickly affect this job.
Skills, knowledge, and ability to train and supervise employees engaged in the Paint Sales position as well as perform the tasks of said position.
Exceptional customer service and problem-solving skills.
Product knowledge is critical.
Awareness of inventory levels.
Ability to work on the computer register and operate a keyboard.
Ability to answer telephones and respond to customers' needs.
Need to perform mathematical functions.
Ability to perform inventory counts and make necessary adjustments to the system.
Strong communication skills.
Participation in a small organization that relies heavily on the participation of all employees.
Positive attitude that contributes to high company morale.
Goal-oriented and self-motivated.
Ability to connect with customers and build strong relationships.
Effective communicator.
Professional presentation.

Responsibilities

Supervise employees engaged in the job and perform the same functions.
Sell paint and paint accessories to contractors, builders, and homeowners.
Advise customers on necessary coatings, brushes, and other materials, and the procedure to complete their tasks.
Inform customers about the quality of tools, paint, stains, necessary quantities/qualities, and other related materials.
Handle telephone calls from customers, answering questions about products, inventory, and related information.
Consider marketing and growth of the Paint Center.
Assist in setting weekly schedules and approving time off with coordination of the Paint Center Manager.
Provide daily supervision and assist the Paint Manager in overseeing employees and ensuring smooth day-to-day operations.
Coordinate staff scheduling, including arrival, departure, and break times, to maintain proper coverage.
Monitor customer traffic and recommend staffing adjustments during peak and slower periods.
Support employee training on new products, updated procedures, and company policies.
Work closely with the Store General Manager and Paint Manager to uphold service standards.
Assist in implementing marketing and promotional strategies that support long-term departmental growth.
Help ensure inventory levels meet customer needs and support efficient sales operations.
Place or prepare material orders as directed to maintain product availability.
Assist in achieving maximum sales of assigned products by following established merchandising plans, pricing policies, and departmental standards.
Communicate regularly with existing customers and engage prospective customers to promote the full range of products and services.
Instruct customers on proper product use, application techniques, and project requirements.
Address customer dissatisfaction promptly and professionally, recommending appropriate adjustments or solutions to the Paint Manager when needed.
Assist the credit department by helping obtain customer credit information and supporting efforts to collect delinquent accounts when needed.
Share observations with the General Paint Manager regarding product needs, competitive activity, pricing trends, and opportunities for improved services or merchandising strategies.
Help assess the impact of advertising programs and sales aids.
Support the Paint Manager in ensuring all products are sold at the highest possible published prices using established perceived-value principles.