Assistant Paint Manager

Johnson Paint Company, A Ring’s End Brand•Waltham, MA

2d•$19 - $25•Onsite

About The Position

Johnson Paint, A Ring's End Brand is seeking a determined full-time Assistant Paint Manager in Waltham, MA. in order to keep our paint operations running smoothly. This position earns a competitive pay and is eligible for great benefits, including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. This is a working position, so the incumbent not only supervises employees engaged in the job but also is expected to be involved in performing the same functions. Sells paint, and paint accessories to contractors, builders and homeowners: Advises customer on coatings, brushes, and other materials needed, and procedure to follow to complete task customer wishes to perform. Informs customer about quality of tools, paint, stains, necessary quantities/qualities, and other related materials. Handles telephone calls from customers answering questions about products, inventory and related information. Marketing and Growth of the Paint Center should be a constant consideration for all incumbents. Assists in setting weekly schedule and approving time off with coordination of the Paint Center Manager.

Requirements

Flexible and adaptable to changes.
Skills, knowledge, and ability to train and supervise employees engaged in the Paint Sales position as well as perform the tasks of said position.
Exceptional customer service and problem-solving skills.
Product knowledge is critical as well as awareness of inventory levels.
Ability to work on the computer register and operate keyboard.
Answer telephones and respond to customers' needs.
Perform mathematical functions, perform inventory counts, and make necessary adjustments to our system.
Communication is the key to maintaining efficiency.
Participation of all employees is relied upon heavily.
Positive attitude that contributes to high company morale.
Goal-oriented and self-motivated.
Ability to connect with customers and build strong relationships.
Effective communicator.
Present yourself professionally.

Responsibilities

Support daily supervision - Assist the Paint Manager in overseeing employees and ensuring smooth day‑to‑day operations.
Coordinate staff scheduling - Help organize arrival, departure, and break schedules to maintain proper coverage throughout the day.
Monitor customer traffic - Track incoming customer flow and recommend staffing adjustments during peak and slower periods.
Train team members - Support employee training on new products, updated procedures, and company policies.
Partner with store leadership - Work closely with the Store General Manager and Paint Manager to uphold Ring's End service standards.
Contribute to Paint Center growth - Assist in implementing marketing and promotional strategies that support long‑term departmental growth.
Maintain inventory readiness - Help ensure inventory levels meet customer needs and support efficient sales operations.
Assist with ordering - Place or prepare material orders as directed to maintain product availability.
Support sales execution - Assist in achieving maximum sales of assigned products by following established merchandising plans, pricing policies, and departmental standards.
Maintain customer relationships - Communicate regularly with existing customers and engage prospective customers to promote the full range of Ring's End products and services.
Provide product guidance - Instruct customers on proper product use, application techniques, and project requirements to ensure successful outcomes.
Resolve customer issues - Address customer dissatisfaction promptly and professionally, recommending appropriate adjustments or solutions to the Paint Manager when needed.
Support credit processes - Assist the credit department by helping obtain customer credit information and supporting efforts to collect delinquent accounts when needed.
Provide market feedback - Share observations with the General Paint Manager regarding product needs, competitive activity, pricing trends, and opportunities for improved services or merchandising strategies.
Evaluate advertising effectiveness - Help assess the impact of advertising programs and sales aids to ensure they support customer engagement and departmental growth.
Maintain pricing standards - Support the Paint Manager in ensuring all products are sold at the highest possible published prices using established perceived‑value principles.