Assistant Owner’s Representative – Field & Resident Coordinator

Gilbane Development Company•New York, NY

2d•$112,400 - $159,500•Onsite

About The Position

Gilbane Development is an affordable housing developer and owner-operator focused on preserving and improving homes for New Yorkers. Through the NYCHA Permanent Affordability Commitment Together (PACT) program under HUD’s Rental Assistance Demonstration (RAD), the organization delivers occupied rehabilitation projects that modernize building systems, improve quality of life, and protect long-term affordability. The Assistant Owner’s Representative – Resident & Construction Liaison is an owner-side, field-forward role supporting NYCHA RAD/PACT work across occupied developments in New York City. The position supports resident coordination, documentation, and day-to-day field oversight to improve quality, safety, access logistics, and responsiveness during active renovation. It spends significant time on-site, bridging day-to-day conditions among residents, property management, the general contractor, and the owner team. The position reports to the Owner’s Representative / Senior Project Manager. The role supports disciplined construction execution alongside respectful and consistent resident engagement. It helps identify field issues early, improve resident intake and follow-up, and strengthen owner documentation for trend tracking, corrective actions, and reporting. The position requires regular field presence and coordination across multiple stakeholders and sites. The work environment consists of active construction sites in occupied residential buildings, with frequent walking and stair climbing and exposure to typical construction conditions. Field coverage is primarily on weekdays and aligned with construction activity; occasional early starts or extended days may be needed based on resident access windows and project needs. Travel between NYC developments may occasionally be required. The New York salary range is $112,400 to $159,500, plus benefits and a retirement program. Salary is determined based on factors including geographic location, skills, education, experience, and internal equity. Gilbane offers competitive health and welfare benefits, a profit-sharing/401(k) plan, and employee education and training through Gilbane University. Candidates offered a position must pass a pre-employment substance abuse test.

Requirements

2–5 years of experience in construction, property management, affordable housing operations, or owner’s representative support.
Strong organizational skills and ability to track issues, actions, and follow-ups across multiple stakeholders.
Strong written and verbal communication skills, including the ability to de-escalate and communicate clearly with residents and site teams.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work on active construction sites across NYC developments; travel between sites may occasionally be required.
Ability to traverse buildings and sites for extended periods, including climbing stairs.
Ability to wear required PPE and work safely in construction environments.

Nice To Haves

Exposure to occupied renovation environments; affordable housing or NYCHA experience is strongly preferred.
Familiarity with the NYCHA RAD/PACT operating context, resident engagement practices, and coordination between property management and construction teams.
Experience with Procore or similar construction management platforms.
Experience with photo documentation and field reporting, including clean, consistent, timestamped logs.
Bilingual capability.

Responsibilities

Conduct regular site walks across common areas, work zones, and building perimeters to observe progress against plan, sequencing impacts, and day-to-day site conditions.
Document visible safety, quality, and logistics concerns and escalate priority issues to the Owner’s Representative or general contractor.
Track and help verify contractor corrective actions through follow-up.
Support coordination of unit access plans, including stacks, lines, and apartment lists, with the general contractor and property management for in-unit work.
Coordinate with the general contractor’s field team regarding upcoming work areas and resident-impact activities.
Verify unit readiness before in-unit work and participate in site coordination meetings where resident-impact work is discussed.
Serve as an on-site owner representative, receive resident concerns respectfully, and route them through defined channels.
Support consistent processes for response timing, documentation, and follow-through.
Coordinate resident access for in-unit scopes by confirming appointment windows and readiness conditions, and work with property management on reasonable accommodations and sensitive situations.
Support pre-work and post-work condition documentation using photos, notes, and checklists.
Observe and report resident-impact risks, including loss of access, noise or dust issues, protection failures, and communication gaps, and propose practical mitigation steps.
Follow up on missed access or incomplete work situations.
Review look-ahead schedules to anticipate access and logistical needs.
Maintain organized observation logs, photo documentation, and field notes suitable for owner reporting.
Assist the Owner’s Representative with issue-tracking logs covering quality, safety, logistics, and resident concerns, and provide weekly reporting inputs on site conditions, resident issues, and recurring themes.
Coordinate apartment lists, stacks, and sequencing with the general contractor and property management.
Coordinate follow-up with the general contractor and property management to confirm accountability and closure.
Support the Owner’s Representative in documenting patterns that affect cost, schedule, resident satisfaction, and reputation risk.
Represent ownership with a calm, respectful, consistent, solution-oriented, resident-first approach and maintain discretion in sensitive resident interactions.
Reinforce project expectations for access, cleanliness, and protection through observation and escalation, without taking on general contractor means-and-methods responsibilities.
Wear required PPE and work safely in construction environments.