Assistant Operations Supervisor- 181st Street

Apple Bank•New York, NY

49d•Onsite

About The Position

The Assistant Operations Supervisor (AOS) contributes to the overall management of the branch Teller Unit, modeling the highest level of customer service while processing transactions and resolving potential client issues. The incumbent supports the Operations Supervisor in the successful management of all Teller unit functions, including daily operations, technical support, team leadership, and employee development. The Assistant Operations Supervisor assumes complete responsibility for the teller unit when the Operations Supervisor is not available and acts as a Teller during periods of high transaction volume. The AOS assists in the coaching of employees, the completion of performance appraisals, and the recruitment and training of new Tellers.

Requirements

High school diploma or GED required
2+ years of previous teller experience preferred.
Strong interpersonal and organizational skills required.
Display excellent listening, communication (verbal & written) and interpersonal skills.
Must have strong computer skills and possess the ability to adapt to evolving technology advancements.
Exhibit courteous and friendly behavior.
Possess a thorough knowledge of various Bank products and services.
Ability to work weekends and extended hours or at neighboring branch locations when required.
Exhibit strong work ethic and high level of integrity.
Demonstrate a willingness and desire to interact in a team environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.
Serve as a backup to Operations Supervisor and tellers as needed.
Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
Ensure transactions are being conducted accurately and efficiently.
Assist in the management of work schedules and the assignment of tasks.
Process routine banking transactions and resolve moderate customer issues.
Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof.
Respond to immediate sales and service needs of the branch to reduce customer waiting time.
Offer suitable Bank products and services that support client needs.
Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process.
Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Assist in the opening and closing of the branch’s cash vault.
Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary.
Perform filing and general clerical duties.
Adhere to Apple Bank’s Code of Conduct, as well as all internal policies and procedures.
Perform additional duties as requested.