Harbor Place Assistant Operations Manager

Champlain Housing Trust • Shelburne, VT

2d

About The Position

The Harbor Place Assistant Operations Manager partners with the Operations Manager to support the day-to-day operation of Harbor Place, ensuring a safe, welcoming, efficient, and well-maintained environment for guests, staff, and community partners. The role brings together social services, hospitality, facilities management, guest relations, and team leadership to support high-quality service delivery and operational excellence.

The Assistant Operations Manager supports building and facilities operations, vendor and contractor coordination, preventive maintenance and safety initiatives, staff development, guest services, community partnerships, crisis response, and financial and administrative processes. The position involves regular movement throughout the facility, occasional lifting or carrying items up to 50 pounds, and responding to emergencies. Evening and weekend hours are required, along with participation in a regular on-call rotation.

Requirements

• Bachelor’s degree or equivalent experience in social work, human services, hospitality, business, property management, or a related field.
• Three years of relevant operational experience.
• Experience providing direct service to vulnerable populations.
• Solution-oriented approach to crisis management and ability to remain calm and exercise good judgment under pressure.
• Commitment to providing excellent service to staff and guests.
• Ability to perform the essential functions with or without reasonable accommodation, including regular movement around the facility and occasional lifting or carrying items weighing up to 50 pounds.
• Ability to operate standard office equipment, use a computer for extended periods, communicate effectively in person, by telephone, and electronically, and observe facility conditions and resident activities.
• Availability for evening and weekend hours and participation in an on-call rotation.

Nice To Haves

• Shelter operations experience and application of trauma-informed practices are strongly preferred.
• Prior supervisory or coaching experience is strongly preferred.

Responsibilities

• Assist the Operations Manager with building operations, maintenance, custodial functions, technology and security systems, and contracted services.
• Coordinate vendors, contractors, service providers, and internal departments.
• Assist with implementing preventive maintenance, safety, security, and sustainability initiatives.
• Conduct or oversee property and room inspections.
• Monitor and replenish inventory, and assist with linen services and operational resources as assigned.
• Respond to emergencies and coordinate with first responders, reporting to the Operations Manager and organizational leadership as appropriate.
• Assist with staff recruitment, onboarding, training, scheduling, and retention in accordance with organizational policies.
• Coach and mentor site staff, facilitate cross-training, and contribute to a positive, collaborative, safety-conscious staff culture.
• Provide guest service and manage occupancy.
• Build partnerships with healthcare, housing, and social service agencies.
• Use trauma-informed practices and de-escalation techniques.
• Enforce guest agreements and operational policies respectfully and consistently.
• Assist the Operations Manager in creating and implementing site programming to support guests.
• Code and approve invoices as assigned.
• Support billing, reporting, compliance, and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level