Assistant Operations Manager

Jamestown Management Corporation•Atlanta, GA

6d•Onsite

About The Position

The Assistant Operations Manager must be a team player and always maintain the utmost professionalism. Responsible for supporting daily parking operations both in-field and in-office, this role will involve conducting operational tasks, team supervision, office management and communications, daily/weekly/monthly financial reporting, and providing related support to Management. Strong attention to detail, initiative, and desire to grow will be highly valued. Must be available in-person in Atlanta (30361) Wednesday through Sunday 10am – 6pm with the flexibility to cover operational demand inclusive of holidays, nights, and weekends. This position is supervised by the Operations Manager.

Requirements

Bachelor’s degree or equivalent experience in lieu of formal education
Minimum 1-2 years of supervisory experience
Valid U.S. driver’s license
Strong organizational prowess, multi-tasking
Exceptional communication and interpersonal skills – customer service, mediating, coaching
Proficiency in Microsoft Office (Outlook, Word, and Excel)
Willingness to learn, grow, and share
Demonstrate timeliness and integrity
Willingness to work in the elements – heat, wind, snow, rain, etc.
Stand, walk, and/or sit for extended periods
Reliably commute to Atlanta, GA (30361)
Communicating verbally in person and on the telephone
Ability to climb stairs
Ability to use a computer
Ability to lift, push, pull not more than 25 pounds

Nice To Haves

Technical savviness preferred
Familiarity with parking system operations, management, and software a plus

Responsibilities

Assist in managing daily parking operations, including but not limited to staffing, facility maintenance, equipment programming & troubleshooting, and supporting administratively as needed
Prepare, edit, distribute, and maintain various operational correspondences, communications, forms, and logs
Manage client accounts by way of enrollments, terminations, billing, invoicing, adjustments, payment processing, disputes, collections, etc.
Respond to and monitor all stakeholder questions, comments, and concerns in a professional, empathetic, and firm manner
Support revenue collection processes, including cash handling, reconciliation, and auditing while simultaneously reporting daily/weekly/monthly financials and other operational data
Promote professional and excellent relations with employees, clients, tenants, guests, and vendors
Assist in training, coaching, and supervising staff while monitoring performance
Assist with payroll processing as well as employee scheduling for assigned location
Report and manage all claims, accidents, and incidents with urgency, care, and concern
Work efficiently with multiple departments and vendors ensuring real-time communication and follow-through (e.g. I.T., engineering, security, etc.)
Implement and complete projects, programs, and initiatives as applicable
Support all parking staff and management team members as required
Understand and execute all relevant standard operating procedures and develop or adjust per operational demand
Assist with client account administration by responding to escalated billing and leasing inquiries as well as conducting aged balance collection efforts
Assist with monitoring, reviewing, and analyzing market values
Work independently and at times unsupervised
Must wear a uniform that will be provided by Jamestown, or conform to dress code as approved by Management
Other responsibilities as requested