Assistant Operations Manager
About The Position
DuraServ is seeking an Assistant Operations Manager to lead service coordinators, manage daily execution, and grow into full branch operational ownership. This role is designed to build operational leaders, with a clear path to becoming an Operations Manager. The Assistant Operations Manager works alongside the Operations Manager to ensure the smooth operation of the branch service department, which supports commercial dock and door systems. Key responsibilities include supervising Service Coordinators, managing daily schedules and manpower, overseeing warehouse and inventory, and reinforcing operational standards. This is a development track role focused on building leadership skills and operational expertise.
Requirements
- High School diploma or equivalent required
- 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
- Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
- Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
- Valid driver's license
- Operationally minded — you think in schedules, priorities, and outcomes; you understand that a plan only matters if it gets executed
- A natural supervisor — you've led or coordinated people before and you understand that accountability, consistency, and coaching are what build a reliable team
- Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
- Detail-oriented in the right places — warehouse inventory, equipment staging, purchase orders, and workmanship evaluations all reflect your attention to what matters
- Physically capable — this role includes warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
- Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there
Nice To Haves
- Associate or bachelor's degree
- Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
- Experience with warehouse management, inventory protocols, or subcontractor oversight
- Background in technician scheduling, dispatch, or work order coordination
Responsibilities
- Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard.
- Review workload daily and manage manpower effectively, adjusting promptly to changing priorities without losing momentum on existing commitments.
- Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols.
- Provide direct daily supervision to Service Coordinators, assigning duties, evaluating performance, and driving continuous improvement through coaching and feedback.
- Assist with oversight and management of subcontractors, conducting job site reviews, evaluating workmanship, and ensuring punch list completion.
- Reinforce and enforce company policies and procedures across all departmental operations.
- Support the Operations Manager in leading service department growth, including managing administrative functions and supporting the Technician Training Program.
- Develop operational and leadership skills through direct exposure to every aspect of branch service operations.
Benefits
- Competitive compensation commensurate with experience
- Full benefits package: medical, dental, vision, and 401K with company match
- Company-provided life insurance, short-term and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
