Assistant Operations Manager

Legends Global•Grand Rapids, MI

10d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Requirements

Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
Minimum of 2 years’ experience in Supervising or Managing in a similar facility
Excellent organization skills
Ability to prioritize and to handle multiple projects simultaneously
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Ability to effectively supervise staff
Strong customer service skills
Professional presentation, appearance and work ethic
Some computer skills
Ability to work with limited supervision and as a team member
Proven leadership and strong communication skills.
Requires ability to work flexible hours, including day, night and overnight shifts, weekends and holidays, in addition to normal business hours.

Nice To Haves

Additional experience may be substituted for education
Supervisory experience preferred

Responsibilities

Manage all aspects of facility operations: front and back-of-house, preventive maintenance, third-party contracting, staffing, venue setup/tear-down at both Acrisure Amphitheater and Van Andel Arena.
Hire, train and supervise full-time, part-time and temporary staff.
Assists the Operations Manager and director in directing, supervising and scheduling all aspects of operations, including building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.
Coordinates the operations activities with other building departments and show-related contractors.
Implement facility rules, regulation policies and procedures.
Anticipate problems and appropriate solutions.
Investigates, analyzes and resolves operational problems and complaints.
Provide clear, concise, and timely communication of directives to other departments.
Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
Groundskeeping duties include leading or hiring outside contractors or facility full and part time staff in landscaping and debris cleanup.
Assures facility readiness and smooth operation of events.
Purchasing and maintaining equipment and supplies.
Responsible for the Master MSDS log in the building.
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.