Assistant Operations Manager | Canton Memorial Civic Center

ASM Global•Canton, OH

2d•Onsite

About The Position

Located in Canton, Ohio, Canton Memorial Civic Center has been a premier destination for sports, entertainment, and community events since 1951. The venue features a 16,000-square-foot arena with seating for up to 5,000 guests, an 8,000-square-foot McKinley Room, and additional flexible event spaces. From concerts and sporting events to trade shows, conferences, banquets, and community gatherings, Canton Memorial Civic Center provides a versatile setting for a wide range of events and experiences. The venue also plays a longstanding role in Canton’s rich sports tradition, including events surrounding the Pro Football Hall of Fame Enshrinement Festival. At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

Requirements

Bachelor's degree (B. A.) from four-year college or university
Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel
Excellent verbal and written skills needed.
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Excellent organizational, planning, and interpersonal skills
Exceptional written and verbal skills
Ability to prioritize multiple projects.
Demonstrate problem-solving and communication skills.
Supervisory experience required.
Professional presentation, appearance, and work ethic

Responsibilities

Supervises staff and oversees all aspects of facility operations related to events.
Meets with client groups to plan and organize assigned meetings and/or events.
Coordinates activities with the various service contractors for assigned meetings and/or events.
Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
Prepares cost estimates and monitors final billing.
Provides clear, concise, and timely communication of detailed requirements to operational departments.
Assists in scheduling operational set-ups to provide equipment or service needs.
Monitors and supervises facility set-up when necessary.
Assists in training Event Services staff.
Serves as primary liaison between clients and facility departments.
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.
Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
Serves as Manager on duty as required.
Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.