Assistant Operations Manager - Commercial Cleaning

Koa Maintenance & Cleaning • Honolulu, HI

1d • Onsite

About The Position

Join Our Leadership Team! Are you an experienced janitorial operations leader who knows how to build strong teams, maintain high service standards, and keep complex operations running smoothly? We're seeking an experienced Assistant Operations Manager – Commercial Cleaning to help lead our operations. This is a hands-on leadership role for someone who understands commercial janitorial services, can effectively manage teams, and takes pride in delivering exceptional service to clients. The Assistant Operations Manager will partner closely with operational leadership to oversee staffing, quality, safety, training, labor management, and client expectations. The right candidate will be comfortable leading from the front and stepping in alongside the team when operational needs require it. Previous janitorial management experience is required.

Requirements

• Previous janitorial management experience
• High school diploma or GED
• Minimum of 5 years of experience directly supervising teams of 25 or more employees
• Strong understanding of commercial cleaning methods, equipment, chemicals, and sanitation practices
• Valid driver's license in good standing
• Demonstrated ability to lead teams, manage performance, and maintain operational standards
• Strong organizational, communication, and problem-solving skills
• Ability to work effectively in a fast-paced operational environment
• Ability to work independently and make sound decisions when leadership is not immediately available

Nice To Haves

• 4 or more years of facilities management experience within the janitorial industry
• Proficiency with Microsoft Outlook, Word, and Excel
• Experience creating schedules, reports, spreadsheets, and operational documentation
• Experience managing labor and operational expenses against established budgets

Responsibilities

• Provide daily leadership, direction, and support to supervisors and frontline team members
• Build positive working relationships based on accountability, trust, respect, and teamwork
• Clearly communicate company policies, procedures, performance standards, and operational expectations
• Assist with developing, implementing, and delivering departmental training programs
• Coach team members and leadership staff to support performance, development, and continued growth
• Ensure employees understand their responsibilities and have the equipment, supplies, and resources needed to be successful
• Maintain a thorough understanding of each property's scope of work and required service standards
• Monitor staffing levels and schedules to ensure appropriate coverage while remaining within budget
• Prepare weekly schedules and make daily staffing adjustments based on operational needs
• Conduct daily inspections of assigned areas and address quality concerns promptly
• Maintain inspection records and other required operational documentation
• Provide daily shift reports and communicate operational challenges, concerns, and recommended solutions to leadership
• Participate in scheduled and unscheduled client walkthroughs as required
• Ensure properties consistently meet cleanliness, appearance, safety, and service expectations
• Identify and correct operational or quality issues before they affect the client experience
• Maintain professional communication and working relationships with clients
• Represent the company professionally and consistently demonstrate a commitment to service excellence
• Ensure team members work safely and comply with company policies, OSHA requirements, and applicable state and federal regulations
• Understand Safety Data Sheets (SDS), proper chemical usage, storage requirements, and emergency procedures
• Monitor equipment condition, preventative maintenance, replacements, and inventory
• Ensure cleaning chemicals, equipment, and supplies are properly maintained and available
• Reinforce company policies, procedures, and expectations outlined in the employee handbook
• Assist with cleaning and operational activities when necessary
• Participate in a minimum of three client walkthroughs per week

Benefits

• Competitive management-level compensation
• Opportunity to lead and develop a large operational team
• Hands-on leadership role with meaningful responsibility
• Opportunity to directly influence service quality and client satisfaction
• Professional growth and development opportunities
• Supportive leadership environment focused on accountability, teamwork, and operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED