Assistant Operations Manager, Banquets & Events
About The Position
This position is spread over two historic, multi-room buildings, formal gardens, outdoor terraces, and an onsite parking lot. Under the supervision of the Senior Events Manager this role serves as a hands-on key player in the setup, breakdown, logistics, and communication of onsite events. As Assistant Manager, this position will be expected to both perform and oversee tasks related to event operations. Some performance and oversight of tangential functions (namely Housekeeping, Security, and Maintenance) will be expected as well. This role also includes supporting managerial responsibilities such as scheduling, payroll, daily event assignment lists, the creation of weekly, monthly and quarterly projects, employee review and discipline, inventory control and ordering. In the absence of the Senior Manager, Event Operations, this position will serve as guiding authority for the Event Operations Team, reporting directly to the Senior Director, Events.
Requirements
- 3-5 years of experience applicable to the responsibilities of the position
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint, Outlook and Teams is necessary for this role
- Must be able to climb stairs, stand and walk for extended periods, carry heavy items and other equipment (up to 50 lbs.)
Nice To Haves
- Managerial or Supervisory experience a plus
- Professional experience in the hospitality industry, such as Banquet Captain or Housekeeping Inspector, strongly preferred
- Experience in non-profits, event centers, and/or historic buildings a plus
- Some experience with Audio/Visual equipment is highly desired
- Superior attention to detail and excellent time management; must take initiative and self-motivate
- Ability to think critically and make decisions while balancing and adjusting for multiple competing and changing priorities; ability to always maintain a professional demeanor and appearance
- Dedication to providing excellent service at all times as a hands-on supportive member with high energy and a can-do attitude
- Excellent written and verbal English communication skills; Spanish is highly desirable
- Strong inter-cultural communication skills; maturity, cultural sensitivity, and tact suitable for working with individuals from around the world
- Supervisory and project management experience is desired
- Experience with Canva, Zoom and Salesforce is helpful
- Comfortable using computers, smartphones, app and web-based systems
- Demonstrates a professional, guest-focused demeanor
- Provides effective team leadership and clear supervision
- Maintains reliability and punctuality in all scheduled responsibilities
- Adapts effectively to changing event needs and operational priorities
- Identifies needs, takes initiative, and follows through on tasks independently
- Applies strong situational awareness to prioritize work within shifting departmental goals
- Coordinates and directs both individual tasks and team efforts to meet evolving priorities
Responsibilities
- Front and back of house event support duties including but not limited to the setup and breakdown of furniture, equipment, and AV; banquet F&B support, and coordination / communications with staff and vendors
- Manages and mentors event operations team members in the successful execution of event setup details and routine daily operational tasks focused on conference and special event implementation
- Quality control, including reviewing event setups for accuracy and identifying needed maintenance and housekeeping
- Creates weekly, monthly and quarterly projects for self and team, including but not limited to: Chandelier cleaning, silver polishing, outdoor furniture cleaning and storage, minor repairs as needed.
- Moderate supervisory duties include but are not limited to schedule and time clock management, employee review and discipline, inventory, and ordering. Position will generally but not exclusively perform these management tasks in a support capacity but will be in charge after 4 pm until closing.
- Oversight, in collaboration with Maintenance team, of general safety/security, including but not limited to securing of doors, gates and windows; may provide some limited event security and reception services as needed
- Responsible for completing all organizational administrative responsibilities in a timely manner and meeting all organizational administrative deadlines
- Other duties as assigned
Benefits
- full medical plan with no deductible
- dental (including orthodontics)
- a retirement plan with a substantial employer contribution from day one
- fully paid life, long- and short-term disability
- a variety of voluntary benefits
- generous paid leave and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
