Assistant Office Manager

Rodeo Dental & Orthodontics•Lakewood, CO

About The Position

The Assistant Office Manager will assist the Office Manager in ensuring excellent patient care delivery as well as achieving office performance targets. This may include managing patient scheduling, facilitating patient throughput/flow while in the practice, collaborating with speciality services team members, building strong doctor relationships, ensuring compliance with office safety and regulatory requirements and overseeing inventory/supply management.

Requirements

2+ years dental experience is required
2+ years customer service experience
Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.
Bilingual (Spanish) is required

Nice To Haves

1+ years of previous leadership or management experience is preferred
Excellent time management skills
Previous dental assisting experience is highly desirable
Dental practice management software (Open Dental/Dentrix) experience helpful

Responsibilities

Champion and promote Rodeo’s high-performance culture and effective management of Rodeo’s patient experience workflow/processes.
Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
Maintain team accountability to Rodeo’s policies and procedures.
Evaluate and maximize daily schedule for increased production.
Assist with directing the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate the team when assigned by the Office Manager.
Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately.
Identify potential patient escalations and engage the Office Manager, Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues.
Build strong relationships with all doctors to facilitate treatment and employee satisfaction.
Ensure all record keeping is 100% accurate at all times.
Make sure the staff always remains 100% credentialed and certified, while performing their duties.
Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements.
Coordinate and work closely with HR regarding all hiring, training, and all employee relations needs in collaboration with the Office Manager.
Performs all other duties as assigned that support the organization’s mission.