Assistant Office Manager

HRMD/Texas Pain Physicians•Waxahachie, TX

8d•$22 - $24•Onsite

About The Position

The Assistant Office Manager is responsible for assisting the Office Manager in achieving the objectives of the practice, including helping to establish administrative policies, coordinating activities within the practice with staff and assuring that operations of the practice are met with a high standard. The Assistant Office Manager coordinates and plans for the delivery of clerical and operational services to all patients/customers that choose the practice for healthcare services. The Assistant Office Manager assists with the supervision of all personnel and provides direct communications to patients/families with regards to questions/inquiries about practice policies and procedures when needed.

Requirements

Integrity
Confidentiality
Professionalism
Customer/Patient focus
High energy level
Excellent interpersonal skills
Knowledge of third party payors, insurance companies, Medicare, and workers compensation
An understanding of basic practice operations (billing, surgery scheduling, clinic scheduling, medical records, referral coordination, insurance verification, etc.)
Leadership - verbal ability to communicate ideas and views effectively when speaking to groups, personnel, medical staff, and the providers
Business savvy - ability to take action and maintain operations within a budget; ability to analyze and understand reports, budget, and statistical information
Team building skills - skills in planning, assessing, implementing, evaluating, teaching, and supervising
Desire to develop staff and the ability to establish effective working relationships with people
The ability to listen, understand, and confer with personnel, physicians, patients, and the general public
At least two years of previous experience in medical office management
Must have prior experience in a supervisory role in a healthcare setting
Strong knowledge of healthcare insurance is a must
High school diploma or equivalent is required
A valid, unexpired driver's license is required

Nice To Haves

An Associate's or Bachelor's Degree in Business Administration, Accounting, or Healthcare Administration is a plus, but not required

Responsibilities

Effectively communicates with the staff and surgeon regarding all practice business
Effectively guides, leads, supports, and supervises all staff
Assesses the staffing needs on a daily basis and ensures adequate staff to provide care commensurate with the needs of the practice
Schedule daily staffing and time off requests
Is accountable and delivers on commitments
Oriented towards continuous learning
Effectively assists in overseeing daily activities at the practice
Demonstrates knowledge of current computer systems (Practice Management software and Electronic Medical Records software)
Willingly accepts assignments to special projects
Is attentive to detail and recordkeeping on required paperwork
Strives to improve working environment by generating alternatives and making recommendations on improving work efficiency
Inspires trust and confidence from patients, callers, visitors, and employees by remaining well informed and prepared at all times
Initiates action to manage staff conflicts and keep Human Resources informed as needed
Seeks assistance from Human Resources when unable to fully resolve a conflict
Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions
Good attendance is expected of all employees as a normal condition of work
Additional duties as assigned
Maintains open and positive communication with all personnel, team members, and other healthcare professionals
Communicates with patients, families, and significant others as needed
Maintains professionalism within the practice
Maintains confidentiality of patient and personnel information
Maintains calm and effective behavior during stressful situations
Promotes a positive work environment which will enhance employee satisfaction
Develops and maintains open lines of communication and timely transmission of information
Conducts all aspects of supervision in a firm, fair, and consistent manner
Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions
Continually evaluates the morale of staff and takes appropriate actions to resolve problems
Ensures a safe environment for the patients and staff
Ensures privacy and confidentiality to all patients
Demonstrates awareness of individual rights of patients
Establishes priorities, organizes actions and communicates needs to team members
Provides equipment and supplies based on practice needs
Competent to anticipate problems and emergencies, and take appropriate action
Competent to delegate specific duties to other team members based on practice needs and staff qualifications
Documents appropriately on personnel matters
Orders and restocks supplies as necessary
Monitors and approves attendance and time off for all clinic personnel
Conducts banking activities
Refers all human resource issues and benefits - including workers comp claims - to the Human Resources Manager
Works with Human Resources to oversee credentialing and privileges for their clinic's licensed providers
Performs other duties as assigned, within the capacity of individual knowledge and expertise
Participates in economical utilization of supplies
Exervised sound judgment in decision making
Responds in a positive manner to contrucctive criticism
Seeks opportunity for continued learning
Demonstrates knowledge of fire, safety, and disaster policies
Knows locations of alarms and extinguishers
Provides ongoing education to staff
Works with staff to identfy and determine if there are any problmes or opportunities for improvement
Functions wihin the dress code
Good attendance is expected of all employees as a normal condition of work
Additional duties as assigned