Assistant Office Manager

Remington Hospitality • Key West, FL

3h • Onsite

About The Position

This role involves anticipating guest needs, responding promptly, and maintaining positive guest relations. The Assistant Office Manager is responsible for greeting and checking guests in and out of the hotel professionally. A key part of the role is ensuring proper staffing levels for front office associates, which includes interviewing, hiring, supervising, training, and scheduling various front desk positions. The manager must have a complete understanding of all Front Office staff job descriptions and duties and be able to perform them if needed. Resolving guest complaints to ensure satisfaction is crucial, involving investigation and creative problem-solving. The role also requires accurate management and operation of the MICROS system, handling daily and less frequent transactions. Communication with Housekeeping and Engineering regarding guest rooms and maintenance is essential. Additionally, the Assistant Office Manager will assist the General Manager with special requests, group blocking, and unusual circumstances.

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed