Assistant Office Manager

Riccobene Associates Family Dentistry•Cary, NC

About The Position

The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers.

Requirements

Strong communication skills
Ability to influence without having direct authority
Outstanding organization & time management skills
Outgoing, approachable personality
High level of customer service
Ability to manage priorities
Ability to escalate issues to Office Manager immediately when needing assistance
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Ability to be self-directed
Ability to train others
Ability to manage difficult situations
Experience working in a fast-paced environment
Experience in front desk (dental)
Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations

Responsibilities

Monitor schedule (Patient flow, correct apt. times, seat patients)
Periodic assistance for room turnover & instrument sterilization
Address minor patient complaints
Coordinate hygiene exams to assist doctors completing these in a timely manner.
Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction.
Support clinical staff with creating, editing, and proper use of Tx plan in SD.
Support clinical staff with insurance and account balance/billing questions
Support staff with pricing questions For example $99 specials, pan at $50, implant special, etc.
Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)
Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc.
Oversee proper balancing and close out of FD daily
Liaise with Kevin for minor computer issues – use IT Procedure manual
Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval
Bank deposits or running necessary errands per direction of OM.
Manage mail checks – review for accuracy & scan for collection person to post.
Assist with posting of mail checks per OM discretion