Assistant Office Coordinator (PT/OT)

Midwest Orthopaedics at Rush • Naperville, IL

13d • $18 - $19 • Onsite

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Assistant Office Coordinator to join their rehabilitation team at the outpatient rehabilitation clinic in Naperville, IL. This role serves as a liaison between MOR and patients, facilitating communication with patients, clinicians, physicians, insurance companies, the billing department, and work comp adjusters. The ideal candidate will provide professional, friendly, and compassionate service to all patients and staff.

Requirements

• Minimum of a high school diploma or GED required.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office and Outlook.
• Work well in a team atmosphere and have a strong sense of leadership skills.
• Enjoy interacting with people.

Nice To Haves

• Knowledge of healthcare insurance benefits and coverage preferred.
• Prior medical experience, preferably in Physical Therapy clinic.

Responsibilities

• Able to multitask and work in a fast-paced environment
• Scheduling and registration of patients
• Collecting copayments, self pay and DME payments
• Serves as the liaison between insurance companies, patients, clinical staff and billing
• Maintains patient confidentiality with regard to medical records per company policies and procedures and assures compliance with all HIPAA guidelines.
• Communicates well in a professional setting
• Supports the Office Coordinator in sharing daily function responsibilities, communicating any questions, changes or updates
• Obtains pre-approval and schedules Function Capacity Evaluations and verifies insurance
• Respond to patient inquiries and needs in a polite and timely manner
• Effectively use and maintain office equipment
• Performs administrative duties/special projects as assigned

Benefits

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Eligible for quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED