Assistant Nurse Manager- Care Coordination, 40 Hour Days

UMass Memorial Health • Worcester, MA

1d • $101,026 - $181,854 • Onsite

About The Position

The Assistant Nurse Manager directs and coordinates daily departmental functions and plans for the delivery of safe, high-quality patient care. In collaboration with the Manager of Care Coordination or designee, the role manages and directs the daily implementation of professional nursing practice. It oversees care coordination activities, staff performance, staffing, patient flow, bed management, productivity, departmental resources, and compliance with hospital policies and regulatory requirements. The position also supports staff development, personnel processes, budgeting, quality improvement, and collaboration across hospital teams.

Requirements

• Current Massachusetts Registered Nurse licensure and registration.
• Bachelor’s degree in nursing or management experience.
• Case Management certification at the time of hire or within the first 12 months.
• At least two years of related clinical experience.
• Demonstrated leadership experience.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate age-appropriate patient care coordination activities for assigned staff and make decisions within the scope of responsibility, applying relevant standards, policies, and procedures.
• Review daily assignments, assess patient case-management requirements, monitor nursing staff performance, review documentation, and address noncompliant standards with staff.
• Participate in Complex Rounds for patients with long lengths of stay and follow up on identified next steps.
• Coordinate daily operations to ensure appropriate staffing, patient flow, bed management, and productivity; inform the Manager of Care Coordination about nursing workload and changes in patient or employee needs.
• Collaborate with nursing leadership on planning, implementing, evaluating, and revising systems that support nursing staff competence, autonomy, and accountability.
• Assist the Manager or designee in ensuring compliance with hospital policies, quality assurance programs, safety requirements, and infection-control procedures.
• Participate in developing departmental goals, objectives, policies, and procedures.
• Identify and resolve issues using analytical and critical thinking aligned with organizational objectives.
• Monitor resources, notify the Manager of Care Coordination about risk-management issues, and follow up with staff as needed.
• Provide input to annual and capital equipment budgets.
• Serve as a role model, coach, and facilitator, encouraging teamwork.
• Build collaborative professional relationships with hospital departments, staff, physicians, and managers to support patient-centered quality care.
• Assist with personnel responsibilities, including interviewing, hiring, performance evaluations, scheduling, orientation, and annual regulatory and clinical competency requirements; counsel and discipline staff as appropriate and recommend further action when needed.
• Assist with regulatory compliance, including Joint Commission and DPH requirements, and help develop and maintain required procedures and processes.
• Participate in staff meetings and communicate system-wide goals and objectives, connecting staff work to the organization’s mission, vision, and strategic goals.
• Attend nursing leadership and manager meetings; participate in committees and task forces; and attend conferences and seminars as required or directed.
• Manage software and arrange training as needed.
• Direct and supervise assigned personnel, including evaluations, scheduling, orientation, and training; make recommendations on employment actions and resolve grievances and personnel problems within the role’s responsibilities.
• Develop and recommend budgets for managed areas and manage activities to meet financial goals.
• Coordinate task assignments, help resolve technical and operational problems, and evaluate whether solutions achieve goals.
• Provide direction and leadership that supports teamwork, motivation, and integration with system-wide initiatives.
• Support diverse views and approaches and foster a professional, respectful, tolerant, civil, and accepting environment.
• Integrate diversity into departmental objectives, including hiring, promotions, training, and vendor selection.
• Participate in performance-improvement initiatives and apply quality improvement in daily operations.
• Ensure adequate departmental equipment and supplies and maintain departmental policies, procedures, and objectives.
• Ensure compliance with health and safety regulations and requirements.
• Maintain regular, reliable, and predictable attendance and perform similar or related duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager