Assistant Nurse Manager - Mental Health

Veterans Health Administration • Hampton, VA

5d • Onsite

About The Position

The Assistant Nurse Manager (ANM) for Community Based Outpatient Clinics and BHIP Outpatient Mental Health Nursing is a registered professional nurse who assists the Nurse Manager with leadership, supervision, and direction of mental health nursing staff at the Hampton VA Medical Center. The role supports outpatient mental health nursing services and care for Veterans with behavioral health disorders, including depression, anxiety, schizophrenia, substance dependence, and related medical conditions.

The ANM provides patient-centered, recovery-oriented, team-based care; helps develop care delivery models and clinical environments; and promotes evidence-based, accessible, affordable, and equitable care. The position supports alignment of nursing and clinical objectives with organizational strategy, compliance with policies and accreditation standards, and continuous improvement of patient outcomes and experience.

The position is open to facility employees only. The work schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday. Telework and virtual work are not authorized.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited professional nursing program, subject to the stated education pathways and exceptions.
• Current, full, active, and unrestricted registered nurse licensure in a U.S. state, territory, commonwealth, or the District of Columbia; the posting describes a temporary Graduate Nurse Technician exception for eligible candidates pursuing licensure.
• Education and experience meeting the applicable Nurse grade and level criteria. Requirements vary by grade and may include an ADN, BSN, MSN, or doctoral degree and specified professional or specialized nursing experience.
• Completion of pre-employment requirements, including applicable background/security investigation, onboarding, and drug screening for tentatively selected applicants in testing-designated positions.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Ability to meet the physical requirements listed in the posting, including heavy lifting of 50 pounds or more, pulling, reaching, finger use with both hands, walking, standing, kneeling, repeated bending, specified corrected vision, color discrimination, hearing without aid and hearing whispers, and mental and emotional stability.

Nice To Haves

• At least two years of experience with VA mental health clinical services.
• Experience with VATAS, MSS, and Labor Mapping.
• Experience managing access, quality, and patient experience.
• Bachelor's degree in nursing or a related field.
• Experience coordinating the daily flow of patient care.

Responsibilities

• Provide leadership, supervision, and direction to mental health nursing staff.
• Provide competent care to Veterans with behavioral health disorders and related medical conditions.
• Work independently to provide patient-centered, recovery-oriented, team-based care.
• Contribute to the development of recovery-oriented care delivery models and environmental design.
• Ensure compliance with Office of Mental Health and Office of Nursing Services policies and procedures, accreditation requirements, and regulatory standards.
• Align mental health nursing and clinical objectives with organizational strategic outcomes and participate in strategy planning and execution.
• Promote an inclusive workplace that values diversity.
• Direct and organize patient flow in the assigned area.
• Maintain the unit schedule, approve or disapprove staff leave requests, and coordinate care delivery.
• Lead interdisciplinary problem-solving at the area or program level.
• Establish and monitor clinic profiles for availability, utilization, scheduling, and staff productivity.
• Monitor and report data from relevant outpatient mental health BHIP and provider management dashboards.
• Establish and execute performance improvement plans.
• Ensure direct reports are trained and comply with applicable safety regulations.
• Review and ensure staff documentation accurately reflects services provided and meets TJC, health care system, and mental health documentation standards.
• Coordinate and monitor clinical training and development for direct reports who provide mental health assessments, care management, medication administration, and other mental health services.
• Collaborate with the interdisciplinary team to remove barriers and implement evidence-based programs and processes.
• Plan and deliver technically competent care consistent with ANA Standards of Nursing Practice.
• Remain accountable for individual nursing practice and determine appropriate delegation of tasks, ensuring delegated tasks are completed.
• Manage nursing care, organize and complete assignments safely and promptly, and assist team members as needed.
• Participate in the development, implementation, and evaluation of interdisciplinary care.
• Establish therapeutic relationships and support patients in achieving optimal function through assessment and treatment.
• Treat patients, families, and caregivers with dignity and respect, incorporating their knowledge, values, and beliefs into care planning without judgment or discrimination.
• Recognize ethical issues in professional nursing practice and follow applicable practice setting, VA, and ANA Code of Ethics policies.
• Apply high-reliability principles and I CARE values to improve patient outcomes.
• Communicate confidently with the health care team and demonstrate professional behaviors that promote cooperation and teamwork.
• Share knowledge and create opportunities for collaboration and team cohesion.
• Use available resources and sound clinical judgment to achieve results, work effectively with others, and take positive action as responsibilities grow.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree