Assistant Module Lead

California State University, Long Beach • Long Beach, CA

2d • Onsite

About The Position

To serve as the Assistant Module Lead for the Academic Advising Systems module in support of the Common Management System (CMS) Student Administration. This position is responsible for maintaining stable, efficient, and accurate Advising and E-Advising systems (such as Degree Planner and EAB) to fulfill the university's student success goals and initiatives. Duties include general module support and processing; project implementation support; in depth system testing, analysis, and troubleshooting; issue triage; security maintenance; and end user documentation and training. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

• Equivalent to a bachelor's degree in a related field required.
• Strong knowledge of student information systems and academic advising or student records.
• Functional understanding of database structures, cloud-based information systems, and data extraction.
• Excellent analytical and troubleshooting skills for resolving complex system issues.
• Ability to analyze data and situations, make accurate recommendations, and support the development or improvement of administrative policies, procedures, and programs.
• Accurately interpreting and applying academic and administrative policies.
• Highly organized and self-directed.
• Can manage multiple priorities independently.
• Effectively use tools such as MS Word, PowerPoint, Excel, Camtasia Studio, Visio, and ServiceNow.
• Ability to analyze user needs and translating them into complex business rules.
• Quickly learning new systems and feature updates.
• Producing clear communications, tutorials, and technical documentation for campus users.
• Proven technical writing, training, and presentation experience.
• Communicates clearly and professionally.
• Builds strong working relationships across a diverse university community.
• Treats all customers with dignity and respect.
• Maintains a safe work environment.
• Documents roles and responsibilities to ensure operational continuity.
• Upholds data quality, usability, and integrity through approved processes and testing procedures.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

• Two years of related experience preferred.

Responsibilities

• Assists with systems implementation, testing, set up, data validation, configuration, and maintenance.
• Coordinates Academic Advising related processing such as degree clearing, degree audit, and timely graduation.
• Performs troubleshooting and quality control assurance.
• Perform data analysis and cleanup of reporting files associated with Student Records.
• Test and validate updates and fixes to Academic Advising and Student Records student information systems such as PeopleSoft Campus Solutions and third-party products.
• Coordinates and maintains security access to the Student Administration System, CS-Link, and third-party systems.
• Documents business processes.
• Creates and delivers training courses.
• Primary contact for user inquiries.

Benefits

• Up to 24 vacation days per year (based on employee group and/or length of service)
• 14 paid holidays
• 12 sick days annually with unlimited accrual.
• A variety of medical, dental, and vision plans.
• Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Confidential counseling and support services for employees and their families.
• Wellness programs
• Professional development opportunities
• Insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level